Senior Scheduling Operations Manager

We are looking for a strategic and hands-on Scheduling Operations Lead with 13+ years of experience, including leadership in managing enterprise-scale workload automation. This role combines technical depth with team leadership, process ownership, and cross-functional collaboration to drive operational excellence and innovation.

Responsibilities

• Lead and evolve the scheduling operations function across global teams.
• Architect and optimize job scheduling frameworks using Tidal, Tivoli, or Control-M.
• Drive incident and problem management processes with a focus on root cause resolution.
• Partner with engineering and business stakeholders to align scheduling strategies with business goals.
• Develop and maintain service catalogs, automation standards, and operational playbooks.
• Lead and mentor a global team, fostering a culture of continuous improvement.
• Identify cost-effective automation opportunities and lead implementation initiatives.
• Represent the scheduling function in leadership forums and strategic planning sessions.
  

Team Role

• Oversee team performance and ensure SLA adherence.
• Promote knowledge sharing and first-time fix culture across support tiers.
• Drive internal process improvements and maintain service integrity.
• Collaborate with Automation SME Lead and senior leadership on team development.
• Escalate and manage high-impact customer issues with professionalism and urgency.
  

Qualifications

• Professional degree in IT or equivalent experience.
• Advanced scripting capabilities (PowerShell, Python, UNIX shell).
• Deep expertise in job scheduling tools and distributed systems.
• Proven leadership in matrixed, multi-vendor environments.
• Strong communication, stakeholder management, and escalation handling skills.
• Experience with cloud-native scheduling and hybrid environments (AWS/Azure) preferred.
  

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.Full-Time/Part-TimeFull timeTimings(4:45p-1:15a)India Business UnitAWMPO AWMP&S President's OfficeJob Family GroupTechnology