5 - 10 years

9 - 13 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Experience:

  • Band 7A:

    5+ years total, 5+ years relevant
  • Band 6B:

    3+ years total, 3+ years relevant

SAP WMS practitioners

Key Responsibilities:

  • Handle user incidents and monitoring requests

    related to SAP WMS.
  • Manage and test changes/enhancements

    for daily, weekly, and monthly operations.
  • Work closely with users and market SPOCs

    to resolve issues efficiently.
  • Troubleshoot and perform root cause analysis

    for system incidents and bugs.
  • Coordinate with other IT teams, users, and market representatives

    to ensure seamless operations.
  • Provide timely updates to leadership

    on key issues and resolutions.
  • Support testing efforts

    for projects, system upgrades, and enhancements (manual or scripted testing).
  • Document knowledge articles

    based on resolved issues to improve user self-service.
  • Be available for out-of-shift support

    as required (compensatory time off will be provided).

Mandatory Skills:

  • SAP WMS expertise
  • Incident management & troubleshooting
  • Testing & validation of system enhancements
  • User support & market coordination
  • Root cause analysis & bug resolution
  • Documentation & knowledge sharing

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