Senior Salesforce Development-Fusion Risk Management

Job Title: Senior Salesforce Development- Fusion Risk Management

Location: Gurugram/Bengaluru

Experience: 8-11 Years

Key Responsibilities

• The person will be exposed to a variety of assignments, responding to service requests, problem solving, maintaining stability, performing technical implementations,
• Provide ongoing support for Corporate applications, including on-call, problem analysis, resolution and escalation.
• Perform regular maintenance activities required to keep the applications working at expected levels.
• Working with the Subject Matter Experts and Business Analysts to provide the quick fix/permanent solution for the production issues
• Ability to provide solutions for system/batch support and/or improvements
• Ability to follow and suggest delivery processes and KPIs for production support delivery quality
• Follow the rotation plan for support
• Knowledge Management strategy for developing a self-sufficient team
• Accountable for the maintenance, administration, and support of Salesforce application systems in production and non-production environment
• Provide recovery and troubleshooting support during incident, problems and triage calls.
• Work with technical platform vendors to provide solutions, solve problems, maintain stability of the environment.
• Reviews and analyzes issues independently and document business issues and the solutions provided.
• Defines and ensures requirements for transition to support: data, workflow, logical processes, interface design, internal and external checks, controls, inputs, and outputs.
• Contribute to continuous improvement of current processes

Key Experience:

• 8-10 years of progressive Salesforce technology experience

  with full application development life cycle and systems integration experience
• Understanding of Salesforce data models such as Sales Cloud, Financial Services Cloud and Experience Cloud
• Hands-on experience with Salesforce data imports and exports using Data Loader
• Hands-on experience with ETL tools like Informatica IDMC-Nice to have
• Preferred skill set: Hands-on experience with Fusion Risk Management
• Knowledge of ITIL Foundations, experience in Service Management processes including incident and change management.
• Fusion Risk Management System with profiles, permission sets/groups and so on
• Fusion Risk Management experience with custom objects, fields, flows, communities, ServiceNow Connector and so on
• Experience with

  Operational Resilience

  capability in Fusion
• General API knowledge
• High quality Technical and End User document creation and maintenance skills
• Experience in Business Continuity, Crisis Management and/or Technology Recovery. Professional designation such as MBCI, ABCP, CFCP, CBCP desired.
• Salesforce Developer and/or Admin Certification is preferred.