Senior Retail Operations Specialist

In this role as a Senior Retail Operations Specialist at Heinemann BBM, located at Noida Airport, India, you will be tasked with integrating and executing three core business functions - retail operations, cash management, and workforce planning for the newly opened retail stores. Your primary responsibility will be to ensure a seamless store operation while effectively communicating with various stakeholders. Key Responsibilities: - Coordinate store activities in alignment with agreed plans to support new store openings, maintenance, layout optimization, and supervise the execution of visual merchandising plans. - Assist the Retail Operations Manager in daily operational tasks to maintain store consistency, operational efficiency, and compliance with company standards. - Manage cash handling protocols, reconcile cash collections across stores, and ensure adherence to internal controls and financial audit requirements. - Collaborate with banking partners for cash transport, deposits, and treasury services as required, working closely with the Finance team. - Develop and maintain workforce scheduling models in collaboration with the People & Culture team to optimize labor costs, productivity, recruitment, onboarding, and training. - Analyze business and operational trends, forecast staffing needs, and implement analytics tools to generate actionable insights for leadership. - Inspire and motivate retail teams to achieve objectives, drive engagement, and support growth and capability-building within the function. Qualifications Required: - A Degree in Business Administration with a minimum of 8 years of hands-on experience in retail operations, including at least 3 years in team leadership and stakeholder management. - Demonstrated strong commercial acumen and market awareness, with a deep understanding of consumer behavior and retail trends. Proficient in delivering accurate insights and actionable recommendations to enhance business performance. - Exceptional communication, influencing, and stakeholder engagement skills, with a proven track record of establishing and maintaining long-term professional relationships. - Highly organized and methodical in prioritizing tasks based on business needs. Applies logical and analytical thinking to problem-solving, with meticulous attention to detail and a proactive decision-making approach. - Possesses a can-do attitude, keen attention to details, a high level of accuracy, and the ability to multitask effectively in a fast-paced and dynamic environment. In this role as a Senior Retail Operations Specialist at Heinemann BBM, located at Noida Airport, India, you will be tasked with integrating and executing three core business functions - retail operations, cash management, and workforce planning for the newly opened retail stores. Your primary responsibility will be to ensure a seamless store operation while effectively communicating with various stakeholders. Key Responsibilities: - Coordinate store activities in alignment with agreed plans to support new store openings, maintenance, layout optimization, and supervise the execution of visual merchandising plans. - Assist the Retail Operations Manager in daily operational tasks to maintain store consistency, operational efficiency, and compliance with company standards. - Manage cash handling protocols, reconcile cash collections across stores, and ensure adherence to internal controls and financial audit requirements. - Collaborate with banking partners for cash transport, deposits, and treasury services as required, working closely with the Finance team. - Develop and maintain workforce scheduling models in collaboration with the People & Culture team to optimize labor costs, productivity, recruitment, onboarding, and training. - Analyze business and operational trends, forecast staffing needs, and implement analytics tools to generate actionable insights for leadership. - Inspire and motivate retail teams to achieve objectives, drive engagement, and support growth and capability-building within the function. Qualifications Required: - A Degree in Business Administration with a minimum of 8 years of hands-on experience in retail operations, including at least 3 years in team leadership and stakeholder management. - Demonstrated strong commercial acumen and market awareness, with a deep understanding of consumer behavior and retail trends. Proficient in delivering accurate insights and actionable recommendations to enhance business performance. - Exceptional communication, influencing, and stakeholder engagement skills, with a proven track record of establishing and maintaining long-term professional relationships. - Highly organized and methodical in prioritizing tasks based on business needs. Applies logical and analytical thinking to problem-solving, with meticulous attention to detail and a proactive decision-making approach. - Possesses a can-do attitude, keen attention to details, a high level of accuracy,