Senior Retail Associate

Job Title

Department

About the Company

We are hiring for a leading Indian fashion jewellery retail brand with a strong presence in premium malls and high streets across the country. The brand is renowned for its wide collection of traditional, contemporary, and fusion jewellery pieces that cater to todays modern customers. Known for exceptional in-store service and elegant styling, the brand offers a dynamic work culture where retail professionals can grow and thrive.

Role Summary

Senior Style Associate

Key Responsibilities

Customer Focus

• Build strong relationships with customers by understanding their preferences and offering personalized styling advice.
  
• Address customer concerns professionally and ensure a delightful shopping experience.
  
• Gather and share feedback to help enhance store performance.
  

Sales Mastery

• Drive sales by actively recommending products and styling solutions.
  
• Use upselling and cross-selling techniques to improve average transaction value.
  
• Convert walk-ins into loyal customers using negotiation and objection-handling skills.
  

Adaptability & Problem Solving

• Adjust to evolving customer needs and business strategies.
  
• Share customer insights and trends with the team.
  
• Handle daily challenges efficiently and maintain a solution-oriented mindset.
  

Store Management & Decision-Making

• Make sound operational decisions and step in to manage the store when the Store Manager is unavailable.
  
• Ensure smooth daily functioning and adherence to store policies.
  

Operational Excellence

• Monitor inventory, minimize shrinkage, and assist with stock audits and replenishment.
  
• Maintain accurate records and ensure displays are in line with brand standards.
  
• Follow all SOPs and escalate any process issues or bottlenecks.
  

Team Leadership

• Lead by example, setting high standards in grooming, professionalism, and performance.
  
• Mentor and train new team members on products and service protocols.
  
• Handle escalated customer concerns with maturity and efficiency.
  

Candidate Requirements

• Education

  : Minimum HSC or Graduate with at least 2 years of retail experience.
  

• Age

  : 20 to 35 years.
  

• Skills

  :
  
• Strong customer service and communication
  
• Proven ability to exceed sales targets
  
• POS and billing system proficiency
  
• Cash handling and inventory know-how
  
• Visual merchandising knowledge
  
• Basic MS Office skills
  
• Positive attitude, good grooming, and interpersonal skills
  
• Flexibility to work shifts, weekends, and holidays
  

Why Work With Us?

• Join a reputed national fashion jewellery retail brand.
  
• Work in an engaging and growth-oriented retail environment.
  
• Build a rewarding career in customer service, styling, and store leadership.