Senior Relationship Manager

Key Responsibilities

 • Acquire new to bank SME customers by providing corporate banking solutions while maintaining high service standards

• Maintain complete customer profile including the risk profile, demographics and assets in the bank

• Enrich relationships and garner higher wallet share through customer engagement activities and increase customer stickiness by offering corporate banking products like Tax payment, Internet Banking, trade products, CMS etc

• Deepen the existing relationships by providing them Corporate solutions like Trade & Forex, CMS & SME Loans

• Identify potential customers who can be sold tailored products to enhance product penetration

• Acquire new customers by converting referral leads

• Achieve targets as assigned by the organization on a monthly basis 

• Record and track all engagement activities through the CRM system

• Coordinate with Service Team to resolve any issue raised by the client

• Comply with KYC/SEBI rules, regulations, and legislation governing the Bank

Qualifications:

Optimal qualification for success on the job is:

• Graduate/ Post-Graduate from a recognized institute

• Experience in Business Banking, Treasury and Foreign exchange field is preferred

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Knowledge of banking products and services

• Ability to manage complex client situations

• Good communication (both verbal and written) skill in both English and the local language

• Ability to handle pressure and meet deadlines

• Good networking and relationship building skills