Senior Quality Assurance Manager

About Narayana Health:

Narayana Health is headquartered in Bengaluru, India, and operates a network of hospitals in India and Overseas. Our mission is to deliver high-quality, affordable healthcare services to the broader population. Narayana Health Group is India's leading healthcare provider and one of the largest hospital groups in the country with a network of 21 hospitals, 5 heart centres, and 19 primary care facilities. The NH group treats over 2.6 million patients every year from over 78 countries, covering 30+ medical specialities.

For more details, please refer to our website at: https://www.narayanahealth.org

About Medha AI:

Medha AI works to simplify healthcare by unleashing the potential of data. With a powerful tech stack, interesting ideas, and inspired co-workers, no dream is too big at Medha Analytics.

For more details, please refer to our website at: https://www.medha.health

Role Overview:

Senior Manager QA

data-driven, risk-aware release decisions

This is a builder role with high accountability and the opportunity to shape QA practices in a culture-first organization.

Key Responsibilities:

Quality Leadership & Strategy:

• Define and drive the overall QA vision, roadmap, and test strategy across healthcare analytics products and platforms.
• Establish and enforce QA processes, best practices, and quality standards to ensure high product reliability and compliance.
• Champion a

  quality-first mindset

  across engineering, product, and leadership teams.
• Provide conditional release sign-offs with clearly articulated scope, risks, and mitigation plans when required.

Release Stability & Risk Management:

• Own release quality and stabilization, ensuring predictable and reliable delivery cycles.
• Proactively identify quality risks and high-impact test areas; influence scope and timelines using data.

Automation & Tooling:

• Drive automation maturity across critical flows.
• Review automation frameworks and code to ensure scalability, maintainability, and alignment with best practices.
• Integrate QA deeply into CI/CD pipelines and Agile workflows.

Hands-on Technical Ownership:

• Stay close to execution by reviewing test plans, automation code, and critical defects.
• Jump into high-priority issues, root cause analysis, and complex debugging when needed.
• Maintain strong visibility into product progress, dependencies, and bottlenecks.

People Leadership & Culture:

• Lead, mentor, and grow a team of 7 QA engineers, building strong ownership and collaboration.
• Define KRAs, conduct regular performance reviews, and create clear growth paths.
• Build a culture of accountability, learning, and continuous improvement where teams feel supported and challenged.
• Earn team trust through consistency, fairness, and leading from the front.

Stakeholder Influence & Communication:

• Partner closely with Product, Engineering, and Business leaders to align quality goals with business priorities.
• Act as a strong influencer and conflict handler, balancing speed demands with quality realities.
• Communicate quality metrics, risks, and outcomes in a clear, data-driven manner to leadership.

Compliance & Process Excellence:

• Ensure compliance readiness for healthcare standards and internal quality benchmarks.
• Roll out standardized QA processes across teams and products.
• Maintain 100% traceability of requirements, tests, defects, and releases in Azure DevOps.
• Ensure work logs and documentation are consistently up to date across the team.

Customer & Domain Understanding

• Engage with real-world users by visiting hospitals and customer sites to understand workflows, challenges, and adoption patterns.
• Translate customer insights into meaningful quality scenarios and test strategies.

Success in the First 612 Months Looks Like:

• Reduction in production defects.
• Stabilized and predictable release cycles.
• Automation coverage improved across critical paths.
• QA processes standardized and adopted across products.
• Improved team morale, ownership, and cross-team collaboration.
• Compliance-ready QA practice with strong audit posture.
• Full traceability and disciplined execution in Azure DevOps.

Required Qualifications:

• BE/B.Tech

  degree is mandatory.

• 10+ years

  of experience in software QA, with at least

  2 years in a managerial/leadership role

  .
• Strong experience (45 years) in test automation and modern QA practices.
• Proven ability to stabilize releases and drive quality improvements at scale.
• Hands-on experience with Agile/DevOps environments (intermediate maturity expected).
• Demonstrated ability to influence stakeholders and lead in high-pressure environments.

Preferred / Good to Have:

• Experience in healthcare, analytics, or regulated domains.
• Exposure to

  Azure DevOps

  for test management and traceability.
• QA or Agile certifications (ISTQB, CSM, etc.).
• Experience building QA functions or processes from the ground up.

Leadership Attributes We Value:

• Data-driven communicator who uses facts to drive decisions.
• Strong influencer who can challenge respectfully and constructively.
• Culture builder who fosters trust, ownership, and collaboration.
• Performance driver who sets high standards and leads by example.
• Calm conflict handler who protects the team while owning outcomes.

Why Join Us:

• Opportunity to build and shape a high-impact QA function in healthcare analytics.
• High-visibility leadership role with real influence on product quality and customer trust.
• Culture-first organisation that values ownership, collaboration, and continuous learning.
• A mission-driven environment where your work directly impacts real-world healthcare outcomes.