Senior Quality Analyst - Insurance

As a Senior Quality Analyst at Vitech, you will play a crucial role in ensuring the quality and reliability of our SaaS Cloud Native applications on the AWS platform. Your responsibilities will include: - **Quality Assurance:** - Develop, implement, and maintain quality assurance processes specific to migration workflows and documentation. - Conduct regular audits of case files, client interactions, and service delivery standards to ensure compliance with legal and organizational requirements. - **Automation Implementation:** - Identify manual processes and introduce automation solutions to optimize efficiency. - Develop and execute automated test scripts. - Evaluate and integrate automation tools like Robot Framework and Selenium Web Driver, ensuring they are reusable, robust, and well-documented. - **Process Optimization:** - Identify inefficiencies in migration processes and recommend improvements. - Work closely with process owners to standardize and streamline workflows. - **Compliance Management:** - Ensure adherence to industry-specific legal requirements. - Regularly update the team about regulatory changes and their impact on business operations. - **Testing & Reporting:** - Develop and execute test plans for software or systems supporting migration processes. - Generate detailed reports on quality metrics, trends, and areas for improvement. - **Team Collaboration:** - Act as a liaison between quality assurance, legal, and operational teams to ensure alignment on quality standards. - Provide training and mentorship to junior quality analysts. - **Risk Management:** - Identify potential risks in migration cases or systems and suggest mitigation strategies. - Document and communicate risk findings to stakeholders. - **Client Experience:** - Ensure a consistent and high-quality client experience by monitoring service standards. - Address quality-related client concerns and work towards resolution promptly. **What We're Looking For:** - Experience: 5-7 years as a quality analyst, particularly working with n-tiered Cloud Native applications on the AWS platform. - Industry Knowledge: Strong understanding of US industry insurance Group Benefits trends and compliance requirements. - Technical Skills: Proficiency in automated testing tools (e.g., Robot Framework, Selenium Web Driver), defect management systems (e.g., JIRA). - Communication: Excellent written and verbal communication skills to effectively liaise with clients, internal teams, and stakeholders. - Attention to Detail: Strong analytical and problem-solving skills focusing on identifying root causes and areas for improvement. - Agility: Familiarity with Agile methodologies and exploratory testing. Ability to manage multiple tasks and deadlines effectively. - Education: Any bachelor's degree (Computer-related). At Vitech, you will have the opportunity to work with cutting-edge SaaS Cloud Native applications on the AWS platform, advance your career in a collaborative and dynamic workplace, and play a critical role in delivering high-quality solutions that make a difference in the insurance and retirement industries. Join us at Vitech and be part of a purpose-driven team that drives transformative change in Fintech. Apply today and embark on a journey to make a real impact!,