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Senior Project Manager Service Now

Senior Project Manager Service Now

Genpact

5 - 9 years

0 Lacs

hyderabad telangana

Posted:3 weeks ago| Platform: Shine logo

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Skills Required

it project management requirements gathering business analysis agile methodologies cmdb stakeholder management servicenow projects waterfall methodologies pmp certification scrum master certification prince2 certification servicenow platform architecture problemsolving

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Senior Project Manager at Genpact, you will play a crucial role in the expanding Orchestration Group to support global customers. You will have the opportunity to work on varied and exciting projects while developing your career in the Professional Services organization. Key Responsibilities: - Project Management of product-based solutions - Define project scope, goals, timelines, and deliverables in collaboration with stakeholders and technical teams - Track, monitor & report on project progress, quality of deliveries, budget consumption, and timelines - Provide consultancy to customers on Genpact Digital products - Take responsibility for customer satisfaction and building long-term relationships with key customers - Enforce ServiceNow best practices and governance standards Qualifications Required: Minimum Qualifications: - Good experience in IT project management, with a focus on managing ServiceNow projects - Ability to quickly understand a client's business strategy, processes, needs, and design solutions to support it - Experience in leading requirements gathering workshops and business analysis - Proven track record of delivering ServiceNow modules such as ITSM, CSM, ITOM, HRSD, or custom apps - Strong understanding of Agile and Waterfall methodologies; PMP, Scrum Master, or Prince2 certification is a plus - Familiarity with ServiceNow platform architecture, CMDB, and modules is highly desirable - Project Management skills (Risk, scope, budget, Timelines management, etc.) - Excellent communication, leadership, and stakeholder management skills - Strong analytical and problem-solving abilities - Ability to align working hours when needed to customers abroad Preferred qualifications: - Experience in Business Process Management software - Experience with BPM tools like Service Now, Appian or Remedy, etc.,

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Senior Project Manager Service Now