Senior Program Manager (Revenue Operations)

The Senior Program Manager leads strategic initiatives within Revenue Operations, enabling the execution of cross-functional programs that drive growth and operational excellence. This role partners with executives and GTM leaders to align priorities, streamline processes, and deliver measurable business outcomes. With a strong focus on APAC expansion, this role combines program management expertise with data-driven insights to optimize revenue performance and regional operations in a fast-paced SaaS environment.

Role & responsibilities

• Strategic Program Leadership:

  Drive the planning, execution, and governance of global and regional initiatives that support GTM strategy and operational efficiency.

• Regional Operations (APAC Focus):

  Lead efforts to establish account ownership models, implement lead-routing frameworks, and define revenue baselines to accelerate regional growth and alignment with global standards.

• Data & Insights:

  Build scalable reporting models for ARR, GRR, and NRR, providing leadership with actionable month-over-month and year-over-year analytics to guide strategic decision-making.

• Process Optimization & Governance:

  Introduce new workflows, including AI-enabled account enrichment and lead management, ensuring accuracy, visibility, and improved conversion across sales channels.

• Stakeholder Engagement:

  Partner with cross-functional teamsSales, Marketing, and Customer Successto align on priorities, track execution, and drive adoption of new processes and systems.

• Change Management:

  Develop and lead communication strategies, ensuring smooth rollout and adoption of new GTM processes, tools, and governance frameworks.

• Innovation & Continuous Improvement:

  Leverage AI and automation to improve program scalability, visibility, and predictability across initiatives.

Preferred candidate profile

• 8+ years of program management, strategy & operations, or consulting experience.
• 4+ years of direct experience in change management or organizational transformation.
• Strong organizational and problem-solving skills, with ability to manage complex global programs.
• Proven success in scaling regional operations, ideally with APAC market exposure.
• Excellent communication skills, with confidence engaging senior executives and C-Suite stakeholders.
• Bachelors degree in business or related field.
• Experience with AI-driven tools (e.g. ChatGPT, Clodura) and BI solutions (e.g., Power BI, SQL).

Preferred Qualifications

• SaaS or high-growth technology company experience.
• PMP or Agile certifications.
• Background in GTM program management.