Senior Program Manager

As a member of the Breathe Well-being team, you will be contributing to the mission of helping 70M Indians prevent, manage, and reverse Type 2 Diabetes through the clinically verified digital well-being program. The unique approach combines a coach-led community-first model with game design to deliver effective health outcomes. With a Net Promoter Score of 80 and strong support from investors like Y Combinator, Accel Partners, and Tiger Global, you will be part of a company with a strong foundation and ambitious goals. **Responsibilities:** - Collaborate with various teams including health coaches, fitness coaches, doctors, QA team, SME team, product team, and customers to ensure the effective delivery of programs. - Maintain dashboards, identify process gaps, and implement improvements to meet SLAs and enhance overall NPS. - Lead initiatives to ensure successful upgradation/renewal of customer subscriptions and participation in programs for diabetes reversal. - Monitor and improve NPS and other key performance metrics. - Identify and address gaps in processes to optimize program operations. - Utilize analytical skills and tools like SQL, spreadsheets, and Excel to extract insights and drive decision-making. - Create monthly hiring and operating plans to ensure efficient program delivery and resource allocation. - Prepare monthly/quarterly incentives for the program delivery team to motivate and reward their performance. **Requirements:** - Excellent problem-solving and communication skills. - Experience in defining projects, collecting requirements, designing process solutions, and deploying new software. - Ability to utilize exceptional problem-solving and communication skills to influence business and technical audiences. - Experience providing day-to-day support during the rollout/implementation of newer systems/processes and gathering feedback. - Experience in mapping business requirements, understanding the business process, studying and analyzing workflows, designing solutions, and preparing functional specifications. - Possess exceptional skills in managing data/analysis. - Preferred candidates from Tier 1 / Tier 2 Institutes such as IIT, NIT, BITS Pilani, IIMs, etc. Breathe Well-being offers industry-leading compensation to its employees, providing a rewarding environment for you to grow and contribute to the impactful mission.,