About us: We are helping 70M Indians to prevent, manage, and reverse Type 2 Diabetes. Through our clinically verified digital well-being program, we help people with Type 2 Diabetes to reduce blood glucose, lose weight, and stop medications in a fun and engaging way. We have a coach-led community-first approach which we combine with game design to deliver health outcomes. Our Net Promoter Score is 80 and more than 40% of our current customers are coming from word of mouth! Backed by Y Combinator, Accel Partners, General Catalyst and Scott Shleifer, Global MD, Tiger Global, 3One4 Capital, and other leading institutional investors, Breathe Well-being is fortunate to have some of the world’s leading investors as its chief believers. Founders: Founders of Breathe Well-being, Rohan Verma (Ex McKinsey) and Aditya Kaicker (ex-Accenture), childhood friends and now 2nd-time founders, come with a decade of experience in the healthcare space. Having seen and managed these problems for their parents, the founders understand what it takes to help people build behavioral changes that address these chronic diseases and more importantly, what it takes to help patients sustain their health outcomes. This is how the idea of Breathe Well-being came to life. Rohan is a certified CrossFit L2 trainer and a mindfulness coach and Aditya is an ACE-certified behavioral health coach; together, with their experience in Healthcare consulting, Health Coaching, and Game Design they bring in the right expertise to develop life-changing health programs. Responsibilities: Collaborate with health coaches, fitness coaches, doctors, QA team, SME team, product team, and customers to ensure effective program delivery. Maintain dashboards, identify gaps in processes, and implement improvements to meet SLAs and enhance overall NPS. Lead initiatives to ensure the successful upgradation/renewal of customer subscriptions and participation in BWB's programs for diabetes reversal. Monitor and improve NPS (Net Promoter Score) and other key performance metrics. Identify and address gaps in existing processes to optimize program operations. Utilize analytical skills and tools like SQL, spreadsheets, and Excel to extract insights and drive decision-making. Create monthly hiring and operating plans to ensure efficient program delivery and resource allocation. Prepare monthly/quarterly incentives for the program delivery team to motivate and reward their performance. Requirements: Excellent problem-solving, and communication skills Experience defining projects, collecting requirements, designing process solutions, and deploying new software Ability to utilize exceptional problem-solving, and communication skills to influence business and technical audiences Experience day-to-day support during the rollout/implementation of newer systems/processes and gather feedback Experience in mapping business requirements, understanding the business process, studying and analyzing workflows, designing solutions, and preparing functional specifications Possess exceptional skills in managing data/analysis Preferred from Tier 1 / Tier 2 Institutes – IIT / NIT / BITS Pilani / IIMs etc. Compensation: Industry Leading