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Accops Systems
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Senior Professional Services Consultant

Senior Professional Services Consultant

Accops Systems

12 - 22 years

14 - 19 Lacs

Pune

Posted:4 days ago| Platform:

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Skills Required

Product management VMware Automation Product engineering Team management Linux VPN Analytical Windows Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Proven experience in managing large-scale IT Service delivery and Project portfolios.
Strong understanding of Virtualization Technologies (Accops, Citrix, Omnissa) and Zero-Trust Security frameworks (IAM, ZTNA, etc.).
Exceptional leadership, team management and motivational skills.
Excellent communication, stakeholder management and conflict resolution abilities.
PMP, ITIL, or similar certifications are a plus.

Preferred Attributes:

Strategic mindset with a hands-on approach.
Passion for mentoring and developing high-performing teams.
Ability to thrive in a fast-paced, customer-centric environment.

Roles and Responsibilities:

Oversee end-to-end delivery of professional services projects across multiple clients and geographies.
Ensure timely, high-quality, and cost-effective project execution aligned with customer expectations and business goals.
Implement and monitor KPIs to track project performance and delivery excellence.
Lead, mentor and inspire a team of consultants, project managers, and technical experts.
Foster a culture of accountability, continuous learning, and high performance.
Identify skill gaps and implement training programs to enhance team capabilities.
Act as a senior escalation point for customer issues and ensure swift resolution.
Build strong relationships with key customers and stakeholders to drive satisfaction and retention.
Collaborate with Sales, Customer Success teams, Presales team, Development team and Product Management team.
Continuously evaluate and improve delivery methodologies, tools, and processes.
Drive operational efficiency and scalability through automation and standardization.
Align delivery strategies with organizational goals and customer needs.
Coordinate with the customer and help design, configure and deploy Accops Solution suites based on the SoW.
Change Management in SoW with the customer and product engineering team.
Open to travel to the Client location.

Soft Skills Required

Strong communication skills (verbal and written both)
Team Manager
Proactive
Self-motivated
Logical bent of mind (Analytical)
Team player
Flexible/Adaptable
Multi-Tasking
Excellent team player

Senior Professional Services Consultant

Technical Skills Required

Mandatory:

Strong knowledge in Windows Server and client operating systems, Network/Systems administration, Active Directory, Group Policy objects, User Profiling and Remote Desktop Services.
Strong understanding of Linux Operating system and proficient knowledge of fundamentals.
Strong networking knowledge and familiarity with various monitoring and troubleshooting tools(Wireshark, Process Monitor, Nmap, debug view,etc).
Infrastructure design
Must have experience in any of the following technologies:
a) VDI, Desktop Virtualization, Application Virtualization, Load Balancing, VPNs, Proxy,Firewalls, etc.
b) Secure Gateway -VPN / MFA/ IAM / ZTNA

Good to have:

Cloud management skills
Experience of working with a product (OEM) company in support or implementation or pre-sales
Understanding of the Scripting languages: Bash Shell & PowerShell.
Knowledge on Accops / Citrix/ VMware products.

Roles and Responsibilities:

Co-ordinate with the customer and help design, deploy and roll out Accops Solution suites based on SoW.
Managing relationship with internal and external stakeholders.
Driving 360-degree communication with internal and external stakeholders while being engaged with the project.
Change Management in SoW with customer and product engineering team
Driving projects from Implementation phase to roll-out and completion while ensuring project goals and success criterions are met.
Manage multiple implementation projects simultaneously with the implementation team
Plan overall execution and timely reporting of multiple projects
Sharing knowledge with the team, enabling them with more tools and knowledge and growing the team.
Work with the product management team to improve the product by suggesting new features and enhancements.
Open to travel to Client location.

Strong communication skills (verbal and written both)
Proactive
Good articulation skills
Solution designing skills
Self-motivated
Accountable
Logical bent of mind (Analytical)
Team player & quick learner

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