Posted:1 week ago|
Platform:
Work from Office
Full Time
Summary Internal role title - Sr Specialist DDIT US& I D&A Operations #LI-Hybrid Location: Hyderabad, India Relocation Support: Yes Step into a role where your expertise in data operations can shape the future of healthcare. As a Senior Products Operations Manager for Data Science Products, you ll be at the heart of Novartis digital transformation driving operational excellence, ensuring seamless service delivery, and enabling impactful data-driven decisions. You ll lead the charge in managing cloud-based analytics platforms, championing compliance, and optimizing service performance across global teams. If you re passionate about innovation, collaboration, and making a difference in patients lives, this is your opportunity to thrive. About the Role Key Responsibilities: Lead operations for Data Solution Delivery, acting as the single point of contact for stakeholders. Drive IT Service Management across ITIL processes, service operations, and continuous improvement. Ensure service delivery meets SLAs, KPIs, and customer satisfaction targets. Govern vendor performance through compliance monitoring and analytical reporting. Oversee deployment and management of digital platforms supporting commercial data strategy. Optimize team capacity and automate processes to enhance operational efficiency. Collaborate across functions to ensure seamless execution and issue resolution. Manage internal and external audits, including stakeholder coordination and remediation tracking. Provide real-time support and guidance on quality, compliance, and escalations. Maintain security calendars and ensure adherence to security testing schedules. Essential Requirements: University degree in Computer Science, Information Management, or a related field. 7+ years of experience managing support operations for cloud-based data analytics platforms (AWS, Snowflake). Strong understanding of analytical and technical frameworks for descriptive and prescriptive analytics. Proven experience delivering data projects in regulated environments with a focus on compliance. Expertise in data lifecycle management, change management, and risk mitigation strategies. Familiarity with AWS, Databricks, and Snowflake service offerings. Demonstrated ability to lead cross-functional teams and manage vendor relationships. Excellent communication skills with a patient- and client-focused mindset. Commitment to Diversity and Inclusion:
NOVARTIS
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