Senior Production Support

You are an experienced Senior Production Support professional with 6-9 years of experience in Production Support. Your role involves working with deployment tools such as JBoss, Tomcat, and Apache, as well as hands-on experience with SQL queries. You should also have knowledge of monitoring tools like Site 24x7 and Idera, and be proficient in ticketing tools such as Jira and Freshdesk. Your responsibilities include Incident Management, Change Management, and Problem Management. You will need to have hands-on experience with Windows and Linux, application support, and knowledge of deployment installations. Monitoring processes and software changes that impact production support, communicating project information to the production support staff, and raising production support issues to the project team are also part of your duties. As a Senior Production Support, you will prioritize workload, provide timely and accurate resolutions, and perform production support activities within specified SLAs. You will be responsible for resolving escalated tickets daily, acting as a liaison between business and technical leads, and ensuring timely issue resolution. Additionally, you will coordinate with the Application Development Team to ensure testing is completed successfully for deployment. Desirable experience in the BFSI sector, particularly with LoanIQ, is considered an added advantage for this role. NTT DATA is a $30 billion global innovator of business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, they have experts in over 50 countries and a robust partner ecosystem. Their services include business and technology consulting, data and artificial intelligence, industry solutions, and the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure globally and is part of the NTT Group, investing over $3.6 billion annually in R&D to help organizations and society confidently transition into the digital future. Visit us at us.nttdata.com.,