Senior Product Support Specialist

Zenoti

4 - 8 years

17 - 19 Lacs

hyderabad

Posted:6 days ago| Platform:

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Skills Required

ticketing enterprise applications analytical customer retention stress management wellness genetics product support crm business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Work with customers to help them solve issues they have with using Zenoti
Own customer reported issues and see problems through to resolution
Consult with customers to ensure their business operations run effectively on Zenoti
Follow all defined processes in the team when working on issues
Be part of the ticketing system and handle the client reported issues.
Be proud of what you work on, obsess about the quality of the work you produce
Influence the direction of the product by providing feedback about challenges customers have with using our product

What Skills do I need

4 to 8 years in supporting web-based enterprise applications
A willingness to solve problems for our customers
A technology-centric background
Previous advanced support experience with data-driven, web-based applications
Strong logical, analytical and problem solving skills
Excellent communication skills
Work in night shifts
Can work in a fast paced, ever changing, start-up environment

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