Senior Product Manager

Build India's first great hardware brand.

Native is the hardware division of Urban Company. Urban Company is the worlds largest home services platform, serving India, UAE, and Singapore. We deliver an unparalleled range of services including beauty services & treatments, appliance repairs, massages, home repairs, and cleaning.

At Native, we design and build high-performance products for Indian homes. From scratch, and in-house by sweating the details in-and-out.

In just over a year, we've redefined the RO purifiers:

• Filters that last 2 years (a first in India)
• Zero service calls for 24 months
• Unmatched design, fit, and finish

We also re-invented what a truly smart door lock should be like:

• Camera that lets you see who's at the door before you open (from anywhere)
• Truly remote unlock that works from anywhere
• Exceptional, trend-setting design

At Urban Company and Native, we understand how to build services and products that people love and feel magical! Native is not just another hardware company. Native is your opportunity to build a new kind of brand for India that's obsessed with customer delight.

What you'll do

You'll work closely with the core team on both new product launches and improving our current best-sellers. Expect your hands in design reviews, RCA calls, vendor meets, and lab tests.

New product development:

• Collaborate with designers, researchers, and subject matter experts to understand technologies in water & purification technologies & trends to ideate new innovations in filtration technologies, filters, circuitry and more
• Work with the team, manufacturers, vendors to develop rapid prototypes, test them in internal and external laboratories while iterating regularly with improvements
• Collaborate to create test plans, procedures and SOPs to ensure highest level of product quality and reliability
• You'll work closely with the core team of Native along with our partners in manufacturing, prototyping, and testing

Current product improvements:

• Collaborate with Native customer experience teams, delivery & installation teams, and production teams to identify product quality issues
• Review and verify RCAs (root cause analysis) for product quality issues related to any part or component
• Review existing product designs to identify areas for improvement and collaborate with designers, subject matter experts, manufacturers and vendors to implement the solutions
• Handle any tasks required to achieve product development goals

We are looking for:

We don't care much for years of experience but we care that you are obsessed with doing some of the best work of your career.

• Bachelor's or Master's degree from IIT, BITS, NIT and other top engineering colleges
• 0-3 years of professional experience in new-age hardware product companies from industries such as Electric Vehicles, Consumer appliances, Wearables, Energy, etc.
• Strong technical understanding of mechanical and electronic components
• Proven track record of problem solving and managing end-to-end product lifecycle, including mechanical parts development, component sourcing, prototyping and manufacturing
• Familiarity with materials and manufacturing, assembly line processes is a plus.
• Familiarity with simulation and analysis tools for stress, thermal, and tolerance tests is a plus.

But most importantly, you're the kind who:

• Gets curious when something breaks
• Doesn't wait for permission to solve
• Thinks "how it's made" is a binge-worthy topic
• Would have built a better purifier and lock yourself, if you had the tools

Why join us

Urban Company is a house-hold name when it comes to exceptional quality of services at home. Native products, since we launched in September 2023, are already the top-selling water purifiers on major e-commerce platforms. We take pride in building services and products that are exceptional in quality.

You'll be part of a team who care deeply about building great products and services. As a part of being in the culture of building with creativity, collaboration, problem-solving with customer-first approach, you'll do some of the best work of your career!

If you ever wondered what it was like to work at the top 3 hardware companies in the world when they were just fifty people, imagine building products for India that sparked a movement. That's the kind of opportunity we're offering you at Native by Urban Company.