Senior Process Executive

Company Description

Trans Globe, based in Ahmedabad, is a global educational consultancy specializing in assisting students who aspire to study abroad. With over 30 years of experience and a 98.4% visa approval rate, Trans Globe is committed to ensuring quality service and transparency. The consultancy is dedicated to guiding students in achieving their academic and career aspirations on an international platform. Renowned for its expertise, Trans Globe continues to shape successful futures for aspiring students.

Role Description

This is a full-time, on-site role located in Ahmedabad, for the position of Senior Process Executive. The Senior Process Executive will be responsible for providing excellent customer support, ensuring customer satisfaction, and managing customer service activities. The role also involves resolving client queries, maintaining effective communication, and employing analytical skills to improve processes and outcomes.

Qualifications

• Strong skills in Customer Support, Customer Service, and achieving Customer Satisfaction
• Making the application, GS interviews, working on students profile and preparing them for an interview.
• Effective Communication abilities to interact and resolve client inquiries promptly
• Proficiency in Analytical Skills to assess and improve operational processes
• Relevant experience in a similar role or educational consultancy is preferred
• Ability to work collaboratively in an on-site team environment