Senior Process Executive

As a Senior Process Executive for Infosys BPM in Ghaziabad, your role will involve effectively executing calls of customers, resolving queries/issues as per outlined deliverables, following pre-defined procedures to meet SLA targets, ensuring performance parameters are met, maintaining voice quality as per agreed standards, handling repetitive calls, and striving for target maximization to meet quality standards. Key Responsibilities: - Execute calls of customers effectively - Resolve queries/issues as per outlined deliverables - Follow pre-defined procedures to meet SLA targets - Ensure performance parameters are met - Maintain voice quality as per agreed standards - Handle repetitive calls - Strive for target maximization to meet quality standards Qualifications Required: - Full-time graduates with good communication skills - Comfortable with working from the office in Ghaziabad - Good communication skills in Hindi and English If interested, please share your updated resume and the following details to anguluri.pravallika@infosys.com: - Name - Contact Number - Email ID - Date of Birth - Total Years of Experience - Relevant Years of Experience - Underwriting Years of Experience - Current/Previous Company Name - Notice Period - Current Location - Preferred Location - Current CTC - Expected CTC - Flexibility for Night Shifts - Graduation details - Post-Graduation details (if applicable),