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Senior Process Executive (Customer Service- Voice Process)- Ghaziabad

Senior Process Executive (Customer Service- Voice Process)- Ghaziabad

Infosys BPM

1 - 2 years

0 - 2 Lacs

ghaziabad

Posted:-1 days ago| Platform:

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Skills Required

customer service english language skills hindi speaking voice process

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Details:

Week Offs: Need to Flexible of week off (Sunday fixed off and 1 rostered off from Monday to Saturday).

NOTE:

We need full time graduates only with good communication and should be comfortable for Work from Office (Ghaziabad).
Need to have good communication in Hindi and English.

Effectively executes take calls of clients customers
Resolves query/issues as per deliverables outlined
Follows all pre-defined procedures to meet SLA Target and ensure performance parameters are met
Maintains voice quality as per standard agreed
Handles repetitive calls and strives for target maximization in order to meet quality standards

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