Senior Process Excellence Associate

Job Description

Responsibilities: Manage multiple detailed project plans in the designated project management tool Quickly identify issues and develop effective solutions Prioritize tasks and manage time effectively to meet deadlines Anticipate potential risks and develop strategies to mitigate them Make informed decisions that benefit the project and the team Ensure all aspects of the project are thoroughly planned and executed User Management:?add, remove, and manage users, including assigning custom roles and working with IT to provision Account Governance:?set up account permissions and manage access to features on the Enterprise plan Security Management:?oversee security settings and ensure the account is protected Billing Management:?manage subscriptions and billing information Workflow Design:?develop and customize monday.com workflows to meet specific org needs Performance Review and Analysis:?receive user feedback and propose enhancements to align with evolving organizational objective and surface issues that arise to enhance system performance, scalability, and reliability Requirements: 4+ years of work experience a working knowledge of monday.com or knowledge as administrator of another project management system (Asana, Trello, Smartsheet, etc.) Adaptability: flexibility, adjusting plans as needed to accommodate changes Communication: excellent verbal and written communication skills and strong attention to detail Interpersonal skills: ability to effectively communicate with stakeholders and explain technical concepts in non-technical terms Team player: contribute independently and as a team member to the formulation and execution of monday.com strategies aligned with Marketing objectives Detail-oriented: maintain comprehensive documentation of monday.com, procedures, and best practices Responsive: respond promptly to monday.com incidents, perform root cause analysis, and implement preventive measures to minimize the likelihood of recurrence Proven ability to successfully operate in a highly matrixed organizational system where partnership and influence are key drivers of success PMP certification preferred or experience working with project management methodologies such as Lean Six Sigma or Agile Consistent use of logical judgment when making daily decisions about assignment activities High tolerance for ambiguity and an ability to work cooperatively and forge relationships across multiple functional organizations Excellent analytical and critical thinking skills, with the ability to analyze complex business processes, identify improvement opportunities, and develop practical solutions