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Glympse Human Capital Services
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Senior Process Associate( voice / semi voice / Blended)

Senior Process Associate( voice / semi voice / Blended)

Glympse Human Capital Services

0 - 5 years

3 - 15 Lacs

bengaluru karnataka india

Posted:1 month ago| Platform: Foundit logo

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Skills Required

customer service data entry call management process improvement technical support crm software

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are seeking a Senior Process Associate (voice/semi-voice/blended) to join our dynamic team in India. This role involves managing customer interactions and providing top-notch service to ensure customer satisfaction. The ideal candidate will have 0-5 years of experience in customer service or a related field, demonstrating a commitment to excellence and a desire to grow within the organization.

Responsibilities

Manage customer interactions via voice, semi-voice, or blended modes of communication.
Provide exceptional customer service by addressing queries and resolving issues efficiently.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to achieve performance targets and improve service delivery.
Identify process improvements and contribute to team discussions for enhanced operational efficiency.

Skills and Qualifications

Excellent verbal and written communication skills.
Strong problem-solving abilities and a customer-centric approach.
Proficiency in using computer systems and software applications.
Ability to work in a fast-paced environment and handle multiple tasks.
Experience with CRM tools and call center technologies is a plus.

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Senior Process Associate( voice / semi voice / Blended)