Senior Process Associate

Job Description

Designation: Senior Process Executive Essential Qualifications: Graduate / Post Graduate Relevant Experience (In Years): TL - Graduate / Post Graduate with minimum 6+ years of experience in US Banking Industry and good academic profile Good to have: -Transaction Monitoring: AML (Transaction Monitoring) INVESTIGATIONS (L1 & L2) Alert Investigations No need only in KYC profiles & Customer due diligence Job Description:: Monitoring debit/credit fraud trend, investigating emerging threats and quickly developing and deploying new strategies to manage those threats. Proving innovative solutions for formation/strengthening of fraud risk tools for prevention, detection and monitoring of frauds in cards. Need to handle multiple simultaneous tasks, prioritize work, and remain functional under pressure and aggressive timelines. Reviews and investigates customer cases, reports, and work for potential and actual loss; minimizes fraud, AML and/or organizational risk. Responsible for early detection of suspicious activity, control and prevention of losses. Research and analyses bank activities and reports to detect and prevent possible fraudulent and suspicious activities. Periodically Review SOP/KOP process procedure and update for any changes on time. Follow standards and practices to mitigate fraud and other risk exposure and loss. Shares best practices amongst the team. Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate. Work collaboratively with a diverse team of operational agents, subject matter experts, PEX & MIS team. Develop complex technical rules/scenarios to maximize the effectiveness of card fraud detection and prevention programs, Analyze fraud detection alerts and assess need for further investigation and process charge back activities. Research/ Survey activity regarding fraud and risk. Filter and clean data by reviewing Business operation reports and performance indicators reports to locate and correct the problems. Having regular connect with stakeholders (line of business onshore) to address issues and share data points & progression reports on timely manner. Locate and define new process improvement opportunities Reviews and investigates customer cases, reports, and work for potential and actual loss; minimizes fraud, AML and/or organizational risk. Responsible for early detection of suspicious activity, control and prevention of losses. Uses defined research procedures to identify and resolve issues. Starts to identify trends. Follows standards and practices to mitigate fraud, AML and other risk exposure and loss. Shares best practices amongst the team and/or service partners. Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate. Executes routine and complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. Processes and/or reconciles routine and complex transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and may resolve escalated items. Partners internally with service partners to route calls, documents or other action items to complete transactions. May interact with external customers to complete transactions. Ensures the appropriate materials, documentation and capacity are available to complete transactions. Confirms equipment is operational, if applicable. Provides responses and documentation to inquiries and ad hoc requests for one or multiple specialized products. Provides feedback on workflow and work received. May participate in and serve as a subject matter resource for process improvement projects. May assist in training and onboarding of new hires. Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. May review reports to identify exceptions, monitor quality and ensure compliance. May participate in risk mitigation activities Essential Skills / Personality Traits: 3-5+ years of experience in Banking for or in other Banking industry Good understanding of Banking business and hands on working experience in a Cards dispute and chargeback management or any similar process Analytical Skills: Ability to use systematic, disciplined and data driven methods that get to root causes and solution identification. Quality: Demonstrates accuracy and thoroughness and overall quality of work is as per the requirements specified Teamwork: Gives and welcomes feedback, contributes to building positive team spirit, supports everyones efforts to succeed Communication: Clear and good verbal and written communication skills; expresses opinion without hesitation Operational Responsibilities: Transitioning of similar process in Banking would be an added advantage Any banking experience under cards and payments and processing experience will be preferred Typing speed of 30+ WPM (Mandatory) Willingness to work in night shifts (Mandatory) Knowledge of preparing Standard Operating Procedures and process maps is preferred People / Team: Contribute to and participate in knowledge sharing sessions Complete all mandatory certifications as per the requirement of the business Align individual goals with team objectives (work cohesively with the team) Participate and contribute to organizational activities Record own attendance and time sheet related data to ensure correct billing Degree of Independence/Supervision required Performs assigned duties according to specific procedures. Complex problems (procedures/processes) are referred to the supervisor. Work product is reviewed closely for accuracy. Team Management Responsibilities: Mentor new associates joining the team through adequate training, counselling and regular feedback. Complete mandatory training for self as identified in the training plan for the project. Conduct refresher training for existing associates Conduct cross-training. Encourage the team to take domain/industry level certifications. Manage knowledge sharing sessions. Align individual goals with team objectives (work cohesively with the team) Conduct peer reviews Ensure quality monitoring and audits for process executives to identify areas of improvement for the team or individuals. Additional Information While performing the essential functions of this job, the associate is required to remain in a stationary position (standing or seated), use a computer keyboard and other office equipment (i.e. printer, copy and fax machines), and view data on a computer screen for up to 85% of their work hours or shift.