Senior Performance Support Specialist

Who are the Account Escalation Analyst Team

A global group of highly skilled engineers working alongside Account Escalation Managers to tackle the most complex technical issues faced by our customers. With senior-level visibility both internally and within client organizations this team is crucial in maximising customer satisfaction, maintaining product success, and delivering innovation whilst providing world-class service.

We are seeking skilled recruits in India to help focus on the identification and diagnosis of emerging performance issues before they become customer-impacting and to operate as part of the wider team to ensure timely resolution to customer-impacting issues.

As a Senior Performance Support Specialist you will...

• Successfully diagnose the entire technology stack, from the front-end to the back end, to determine where to start troubleshooting an issue.
• Interpret technical data to identify trends and resolve system bottlenecks
• Work on performance tuning of our web-based applications
• Liaise with clients directly and deliver great customer service instilling trust from our clients.

To be successful in this role you have:

In order to be successful in this role, we need someone who has:

We are looking for people with these skills to be Senior Performance Support Specialists...

• Experien