Senior People Ops Coordinator

As a member of the People Experience (HR) Shared Services team at Electronic Arts in Hyderabad, you will be responsible for managing the invoicing operations of global benefits programs and aiding in the operational administration of some global benefits. Your role will focus on enhancing process efficiency, delivering a superior employee experience, and ensuring data accuracy throughout your tasks. Your key responsibilities will include administering various global benefits, streamlining processes with a focus on automation, managing benefits invoice processing across multiple global locations, promptly responding to employee and manager inquiries via ServiceNow, and escalating complex queries to Centers of Excellence (COEs) when necessary. You will also support the transition and resolution of Tier 1 queries, create and maintain clear documentation, process maps, and training materials for benefits processes, collaborate with vendors and internal partners to ensure seamless service delivery, and uphold high standards of data accuracy and confidentiality. Furthermore, you should be adaptable to working in shifts and willing to align with business needs and operational requirements. To excel in this role, you are required to hold a Masters degree in human resources, business administration, or a related field, along with 3-4 years of experience in HR operations or benefits administration, preferably in a global setting. Proficiency in invoicing terminology and revenue management processes, familiarity with HR systems and ticketing tools such as Workday, Espresa, and ServiceNow, as well as strong skills in Microsoft Excel and PowerPoint are essential. Excellent verbal and written communication skills, strong organizational abilities, and keen attention to detail will be critical for success in this position. Preferred skills for this role include prior experience with global HRIS platforms like Workday and ServiceNow, exposure to process documentation and continuous improvement initiatives, and the ability to work independently while managing multiple priorities in a fast-paced environment. Electronic Arts values adaptability, resilience, creativity, and curiosity, and offers a holistic approach to benefits programs that emphasize physical, emotional, financial, career, and community wellness. Tailored packages are designed to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. The company fosters environments where teams can consistently bring their best to their work, with opportunities for growth and development.,