Senior Operations Support Officer

As a Specialist in the Business Unit at ANZ, your role will involve providing support that enables operations to function effectively. This includes Business Support and Coordination, Operational Support, and Service Delivery Management. The positions in this role are dedicated support roles for Operations, focusing on process improvement and customer experience enhancement rather than transactional or customer service tasks. Your key responsibilities as a Senior Operations Support Officer will include: - Managing day-to-day service and production capabilities to ensure quality and timely delivery of team tasks - Cultivating a culture of market-leading service differentiation, engaging with customers and internal stakeholders for optimized outcomes - Aligning service levels with customer value through the application of Tiered Service offering - Managing and influencing key stakeholder expectations and communications to identify and resolve problems effectively To be successful in this role, you should ideally possess: - Problem-solving skills with a growth mindset - Ability to make sound and timely decisions, remaining reliable and calm under pressure - Banking/financial experience with a solid understanding of the industry - Strong influencing and negotiating skills to achieve results through others - Attention to detail, effective communication, self-motivation, drive, and initiative ANZ is a dynamic workplace where you can contribute to shaping the future of banking and financial services across multiple markets. The Bengaluru team, with over 7,500 members, plays a crucial role in delivering the bank's strategy and impacting millions of customers worldwide. By joining ANZ, you become part of a culture that values authenticity and belonging, with a focus on diversity and inclusion. Flexible working options and a range of benefits, including health and wellbeing services, are offered to support your professional growth and well-being. ANZ is committed to building a diverse workforce and encourages applications from individuals with varying backgrounds. If you require any adjustments during the recruitment process or within the role itself due to a disability or access needs, please let us know how we can support you. If you have most of the skills mentioned and possess a growth mindset, we encourage you to apply for this role by visiting ANZ Careers and searching for reference number 88148. Job Posting End Date: 14/03/2025, 11.59pm (Melbourne Australia),