Senior Operations Manager

Key Responsibilities:

• Requirements
• Conduct thorough reviews and investigations of alerts generated through transaction monitoring and name screening tools in accordance with internal policies and procedures
• Review and manage escalations and queries from the First Line of Defence 1LoD colleagues in a SME capacity determining appropriate next steps and ensuring timely resolution in line with internal procedures
• Review and disposition alerts accurately and within defined SLAs documenting clear and concise rationale
• Review and manage escalations from the First Line of Defence 1LoD colleagues determining appropriate next steps and ensuring timely resolution in line with internal procedures
• Maintain accurate and auditable records of investigations ensuring full traceability of decisions
• Engage with key stakeholders including Payment Operations CDD Client Growth and 2LoD Financial Crime Risk
• Support the production and analysis of Management Information MI to strengthen our monitoring and control framework
• Take ownership of additional tasks processes or project work within the Transaction Monitoring and Screening team as required
• Collaborate with wider anti financial crime teams to assess payment flows and identify emerging risk indicators

Preferred Skills: