Senior Operations Manager (Delivery/Courier Services Industry)

Job Description

We are seeking a seasoned Senior Operations Manager to lead and optimize our hyperlocal last-mile delivery operations. You will be responsible for designing and executing efficient logistics strategies, managing field and support teams, and ensuring timely, cost-effective, and customer-centric deliveries. This is a critical leadership role for someone who thrives in fast-paced, dynamic environments and has a proven track record in scaling logistics networks, particularly within urban delivery ecosystems. Key Responsibilities: Logistics and Operations Management: Managing the entire delivery management, including supply planning & fulfilment Optimizing delivery operations to ensure timely and efficient deliveries with minimal cancellations Ensuring that SLAs are met across all regions Working with other departments to improve the customer experience & operational efficiency Driver Management: Planning supply based on demand Activating different sources for supply to ensure that all the opportunities are addressedPlan and implement initiatives and plans to scale supply & retention Building and maintaining strong relationships with external stakeholders (e.g., vendors, suppliers) Team Leadership: Motivating and leading the delivery team, providing guidance and support. Ensuring that team members are well-trained and have the necessary tools and resources to perform their jobs effectively. Developing and implementing training programs for team members. Budget Management: Monitoring the P & L and controlling operational costs. Ensuring that the budget is spent effectively and efficiently. Identifying and implementing process improvements to enhance efficiency and reduce costs. Skills and Qualifications: Experience 5-10 years of experience in hyperlocal delivery Operations for multiple locations in India Experience in managing budgets and controlling costs. Experience in building and maintaining strong relationships with key partners. Leadership Skills: Strong leadership, communication, and interpersonal skills are essential for managing and motivating a team. Problem-solving Skills: Ability to identify and solve problems effectively. Analytical Skills: Ability to analyse data and identify trends. Job Type: Full-time Pay: From ₹1,500,000.00 per year Benefits: Health insurance Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Ability to commute/relocate: Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Experience: Delivery/Courier Services Operations: 1 year (Preferred) Work Location: In person