Senior Officer, Branch Relationship Manager, Consumer Banking Group

**Job Description:** **Role Overview:** As a Relationship Manager at DBS Consumer Banking Group, your primary responsibility is to deliver exceptional volume and revenue performance by acquiring and engaging with DBS clients having an AUM => INR 1 million through a need-based approach. You will also be tasked with managing and maintaining the highest customer satisfaction and service levels through pro-active client engagement and relationship management. **Key Responsibilities:** - Acquire and upgrade quality clients in the branch location areas to the Treasures segment - Engage with existing customers to deepen the wallet share through retention and growth of AUM - Be accountable for achieving monthly and annual volume and revenue objectives as agreed - Ensure activation of e-Channels (I-Banking / M-Banking/ Online MF/Debit Card) and Savings Book growth - Implement and execute product strategies effectively through relationship management - Develop client trust and loyalty for entrenched relationships with DBS through lifestyle and beyond banking propositions - Ensure optimum product mix and new-to-product clients aimed at customer level profitability and enhancing client coverage - Drive and deliver exemplary customer service in the local market and uphold DBS service standards - Ensure internal and regulatory compliance through strict adherence to DBS sales process, timely risk reviews, and exercising due diligence while on-boarding - Deliver exemplary service delivery of clients by building appropriate workflows and processes including doorstep banking, etc. **Qualifications Required:** - Experience in a reputed bank and proficiency in banking products - In-depth knowledge of the local market and competition - AMFI / IRDAI / FEDAI certified candidates with BCSBI certification would be an added advantage - Education: Graduate (10+2+3) Please note that the primary location for this job is India-Tamil Nadu-Velachery.,