Senior Market Research Analyst

As a professional in the field of NPS, Market Research & Insights, you will be responsible for leading research projects and translating data into valuable insights. Your expertise will be crucial in collaborating on client strategies to drive business success. You will play a key role in client and relationship management by taking ownership of key client accounts. Your focus will be on ensuring client satisfaction and retention through personalized service and effective communication. Customer journey mapping will be a significant aspect of your role, where you will analyze and map customer journeys to identify opportunities for enhancing the overall customer experience. Your recommendations for CX improvements will be instrumental in shaping strategic decisions. Collaboration with cross-functional teams and providing strategic inputs to support leadership will be essential. Your ability to contribute to thought leadership initiatives will help in driving innovation and excellence within the organization. In the area of business development, you will be tasked with identifying and generating new business opportunities. Building and maintaining strong pipelines, as well as creating custom proposals, will be key responsibilities to drive growth and expansion. This position offers a full-time, permanent job type with benefits such as health insurance and performance bonuses. The work schedule is during the day shift, and the work location is in person, providing an opportunity for professional growth and development in a dynamic and collaborative environment.,