Senior Manager, Software Engineering I Delivery Lead

Summary:

We are looking for a dynamic and people-focused Sr. Manager - Operations to support the growing needs of our India delivery teams serving clients in the Life Insurance & Annuity domain. This role will be instrumental in managing talent onboarding, team enablement, and delivery operations, while also playing a part-time Scrum Master role across 3-4 customer engagements. The ideal candidate will be a self-starter with a strong grasp of operational frameworks, agile methodologies, and people management in a fast-paced InsurTech environment.

Delivery Operations & People Management: -

• Act as a liaison between delivery managers and India leadership to identify, escalate, and resolve people and delivery challenges.
• Provide proactive operational support including capacity planning, bench management, and performance insights. -
• Drive employee engagement initiatives and promote a culture of collaboration and continuous improvement.

Agile Delivery & Scrum Master Duties: -

• Serve as a part-time Scrum Master across 3-4 customer accounts; facilitate agile ceremonies and promote agile best practices.
• Work closely with client teams to understand delivery bottlenecks and coordinate with internal teams to streamline execution. -
• Track and report on team performance, sprint velocity, and delivery metrics.

Required Qualifications: -

• Bachelor's degree in Engineering, Technology, Business, or a related field.
• 10+ years of experience in IT/Delivery Operations, with 2-3 years in a people operations or agile delivery support role.
• Prior experience in the Life Insurance and Annuity domain or working with InsurTech platforms.
• Hands-on experience as a Scrum Master or Agile Coach managing multiple teams.
• Proven ability to coordinate across functions (TA, L&D, Delivery, HR) and resolve cross-functional issues.

Preferred Skills:

• Certified Scrum Master (CSM) or SAFe Agilist certification.
• Strong working knowledge of Jira, Confluence, and agile delivery tools.
• Excellent interpersonal, facilitation, and problem-solving skills.
• Experience working in a global delivery model with U.S. client interaction.