AVP Delivery-BFSI-IT Services- Bangalore

This role demands excellence in delivery management, customer engagement, and stakeholder alignment across a portfolio generating $30 million in annual revenue and comprising a 450-member global team.

Key Responsibilities

Delivery Management

• Lead end-to-end delivery of Application Development, Application Production Support & Maintenance, Transition and Transformation projects/programs of financial services applications across various commercial models including Time & Material, Fixed Price commercial models.
• Ensure SLA adherence, quality assurance, and continuous improvement in service delivery.
• Drive operational efficiency, automation, and transformation initiatives.
• Manage risk, compliance, and governance across the portfolio.

Customer Engagement

• Serve as the primary point of contact for senior client stakeholders.
• Build and nurture long-term relationships with clients, ensuring satisfaction and retention.
• Translate client business needs into actionable delivery strategies.
• Lead monthly/quarterly business reviews and strategic planning sessions.
• Manage escalations effectively to avoid stakeholder dissatisfaction.

Team & Financial Leadership

• Oversee a delivery team of 450+ professionals across onshore, offshore, and nearshore locations.
• Manage P&L for a $30M portfolio, ensuring profitability and growth.
• Mentor and develop delivery leads and project managers.

Solution response & Bid Management

• Drive pre-sales support
• Demonstrated experience in managing bids end to end
• Experience in handling RFP, estimation, solution & winning multiple large deals

Required Qualifications

• 20+ years of experience in IT services, with a strong focus on Financial Services.
• Proven track record managing portfolios of $30M+ and large delivery teams (400+ members).
• Deep understanding of financial services applications, regulatory environments, and client expectations.
• Strong leadership, communication, and stakeholder management skills.
• Experience working with global delivery models and cross-functional teams.
• Someone with good pedigree - Education and Employment

Preferred Qualifications

• PMP, ITIL, or equivalent certifications.
• Experience with Agile, DevOps, and digital transformation programs.
• Prior experience working with It services or similar organizations.