Job
Description
Senior Manager - Launch QA Location: Bangalore, India Position Type: Full-time About US Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos. Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e), ATT, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally. Besides its SaaS business, Circles operates three other distinct businesses: Circles.Life : A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity. Circles Aspire : A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide. Jetpac : Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year. Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers. About Role We are looking for a dynamic and experienced Senior Manager to lead our QA Launch team while also playing a strategic role in shaping the overall QA development strategy . This individual will be responsible for driving high-quality product launches across multiple programs, ensuring end-to-end readiness, and proactively managing risks. They will also work closely with QA CoE and Build teams to elevate QA maturity through process improvement, automation, and cross-functional collaboration.. What you will do: Launch Team Leadership Own end-to-end QA for launches including pre-launch readiness, test coverage, risk mitigation, and post-launch validation. Build and manage a high-performing QA launch team, ensuring accountability, quality, and agility. Create and drive a predictable and transparent launch operating rhythm across all programs. Collaborate with PMs, Release Managers, Dev, and Product to align on timelines, scope, and quality gates. Implement post-launch effectiveness reviews and incorporate feedback into future cycles. QA Development Strategy Define and drive QA best practices and quality metrics across teams. Partner with QA CoE and Build teams to scale automation, standardize frameworks, and strengthen CI/CD test pipelines. Contribute to the overall QA roadmap by identifying process gaps, proposing improvements, and enabling innovation in testing. Help create a shift-left testing mindset across engineering and product teams. People Stakeholder Management Mentor and develop QA leads and engineers, fostering a culture of continuous improvement and ownership. Represent QA in leadership meetings and cross-functional planning forums. Communicate risk, status, and quality metrics clearly and proactively to stakeholders. Qualifications Master s or Bachelor s. in Computer Science, or a related field. 14+ years in Quality Engineering, with 5+ years in leading and managing QA teams in launch or delivery-critical environments. Strong understanding of software QA methodologies, tools, test automation, and processes. Proven experience in program or product launches at scale, ideally in agile or SAFe environments. Familiarity with test automation tools (e.g., Selenium, Katalon, Cypress), CI/CD (e.g., Jenkins, GitLab), and test management platforms (e.g., TestRail, Zephyr). Excellent leadership, communication, and stakeholder management skills. Ability to think strategically while being hands-on when needed.
