Senior Manager, (Process Improvement/Project management)

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters to you, to your community, and to the world.

Progress starts with you.

At Visa, our talented people are the driving force behind our continued success and growth. As part of the People Team, our mission to recruit, engage, develop, and empower top talent has never been more critical.

Within the People Team, the Process Excellence group plays a pivotal role in re engineering and reimagining our processes to support Visas 2030 growth agenda. We design and implement optimized end to end workflows, intelligent automation, and data driven performance systems that deliver speed, scalability, efficiency, and exceptional employee experiences. By embedding operational excellence into our People processes, we ensure that every improvement directly supports Visas long term strategic objectives.

As a key member of the Process Excellence team, you will be responsible for driving continuous improvement within the People Teams global processes. This is an individual contributor role, reporting to the Senior Director of Process Excellence. The position offers high visibility and frequent collaboration with stakeholders and senior leaders across the People function to achieve workstream objectives aligned with the Visa People 2030 goals.

Essential Functions

• Serve as the primary process improvement partner for assigned business areas and processes.
• Conduct stakeholder interviews, independent research, and value stream analysis to understand current processes and identify pain points, challenges, and opportunities.
• Create process documentation and process maps, gather relevant data and metrics to support process assessments.
• Design optimized future state processes in collaboration with stakeholders and technology partners to improve efficiency, effectiveness, and overall experience.
• Leverage technology, including automation and AI where appropriate to enhance process performance.
• Develop materials to communicate the process improvement story using relevant data, facts, and impact analysis.
• Conduct risk assessments to identify and mitigate process risks, implementing appropriate governance and controls.
• Apply change management strategies to ensure redesigned processes deliver a seamless experience for all stakeholders.
• Manage and coordinate key process milestones and activities, communicate progress, risks, and escalations to stakeholders and leadership.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 12+ years of relevant work experience with a Bachelors degree OR
• 5 years of relevant experience with an advanced degree eg Masters MBA JD MD OR
• 2 years of relevant experience with a PhD
• Experience with process improvement methodologies, data analysis and managing complex improvement initiatives.

Preferred Qualifications

• 12+ years of process improvement experience with a Bachelors degree, 7 years with an advanced degree, or 3 years with a PhD.
• Lean or Six Sigma certification strongly preferred.
• Proven track record in leading end to end transformations, including current state mapping, root cause and impact analysis, future state design, piloting, rollout, and sustainment.
• Expertise in continuous improvement methodologies eg Lean Agile Kaizen Six Sigma.
• Skilled in developing KPI dashboards to measure efficiency, quality, cost, and customer experience.
• Data driven decision making skills, advanced Excel Power Query Pivot required. Proficiency with SQL Tableau or Power BI is a plus.
• Strong stakeholder management experience, including alignment, communication planning, training, and adoption tracking.
• Ability to navigate ambiguity and rapidly changing priorities, framing issues, setting direction, and adapting plans while maintaining momentum.
• Demonstrated success in delivering measurable customer experience and productivity improvements in global matrixed organizations.
• Strong communication skills with the ability to synthesize technical and business information for executives, peers, and frontline teams.
• Self starter with high personal accountability and strong executive presence, capable of managing multiple concurrent initiatives while upholding the highest ethical standards.
• Proficiency in Excel and PowerPoint.
  

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.