Senior Manager - Process Excellence [ BPO ]

Profile & Experience

• Bachelor’s degree with 11+ years of experience in contact center or outsourcing industry

• Experience on Gen AI tools along-side Six Sigma/Lean/Kaizen/COPC methodologies

• Exposure to drive complex improvement / transformation projects across multiple accounts/domains

• Well versed with project and program management (initiation, monitoring, stakeholder management, quality, financials, risks/issues).

• Thought leadership, Innovative thinking and generating high impact out of the box solutions

• Experience collaborating cross functionally within all organizational levels to build collaborative relationships.

• Strong internal client-facing skills with excellent communication, negotiation and conflict management skills • Analytical acumen and the ability to streamline complex processes.

• Flexible to work with cross functional teams in different time zone

• Strategic thinker with a track record of innovative problem-solving and project execution • Technologically proficient with advanced Excel skills and familiarity with MS Office suite

• IC role

Job Type: Full-time

Pay: ₹2,500,000.00 - ₹3,000,000.00 per year

Schedule:

• Monday to Friday

Work Location: In person