Senior Manager- Oracle Fusion Finance

Narayana Health (NH)

5 - 8 years

7 - 10 Lacs

Bengaluru

Posted:4 hours ago| Platform:

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Skills Required

ERP Financial reporting Fixed assets Information security Mentor Cash management Customer service Troubleshooting IT operations Analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Discover and document Function business requirements. Take all requirements to the logical end including assessmentdesigndevelopment trackingtestingdeploymentand stabilization.
Customer Service: Responsible for delivering excellent customer serviceincluding incident tracking diagnosisreplication troubleshootingand resolution. The focus is on providing both technical and functional support to drive complete and timely incident resolution.
Serve as a primary point of contact to Business stakeholdersfacilitating relationships with Support and providing advice to internal Oracle support team. You perform 2nd and 3rd level support independently within an established support team.
Lead and mentor team membersproviding direction and guidance
Participate in migration and new implementations. Design module-specific solutions within the context of the integrated Oracle Fusion environment.
Assist business users during CRPsSITsand UATs. Prepare test scripts and test cases. Conduct trainings.
Determining ERP needs via consultationbusiness process analysisand observations.
Establishing project goalsmetricsand baselines. Facilitate collaboration and decision making between sponsors.
Identify project issues and risks and resolve or escalate as appropriate.
Planorganizedirectcontrol and evaluate the operations of application.
Develop and implement policies and procedures pertaining to the applications.
Manage stakeholder expectations to ensure alignment with organizational goals and objectives.
Lead and direct work assignments of internal and external resources to ensure support efforts are accomplished successfully.
Ownership of performanceTATand quality of IT service delivery.
Implementation of group policies and SOPs on IT operations and information security.

Candidate s Qualifications:

Experience:

5-8 years

Education:

Graduation/Post-Graduation Level of Education in computer sciencewith MBA-Finance preferable with a strong analytics and communications background

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