Senior Manager - Operations

Job Title:

Job Location:

Role Objective:

We are recruiting a Senior Manager - Operations with 8-12 years of experience in Project Management and customer relationship management

STEP is a Chennai-based digital education startup and a division of The Hindu. Our mission is to solve one of the most challenging problems of our time: use technology to close Indias skills gap.

Role & responsibilities

• Accountable for Project management of all projects, with direct ownership of large-scale Govt. projects.
• Ensure that B2B (Corporate & Higher Ed) projects are delivered within specified Scope, Time, Cost, and Quality.
• Establish a good rapport with all clients/stakeholders. Customer satisfaction and retention of existing B2B clients.
• Accountable for the Project & Delivery Teams mentor & manage the team to achieve Project Milestones.
• Process owner for all B2B Projects, process improvement, process documentation and responsible for ensuring Compliance.
• To collaborate with internal stakeholders (Tech, Training, Content, Sales, Finance teams) to ensure flawless project delivery and process compliance.
• To ensure optimization of revenue through increased efficiency and reduced costs.
• Experience in handling corporate clients is required.
• Experience in Ed-Tech/ Higher Education domain is preferred.

Interested? Lets talk!

jebastin.anburaj@thehindu.co.in