Senior Manager - Operations - Insurance Sector - 10+ Years - Gurgaon

Senior Manager - Operations - Issuance - Insurance Sector - 10+ Years Gurgaon Location - Gurgaon We are looking for a dynamic Senior Manager - Operations to lead end-to-end issuance/fulfillment of new business across life insurance operations. This role is ideal for professionals with strong expertise in WIP management, stakeholder engagement, data reporting, and process improvements. You'll play a pivotal role in ensuring business continuity through operational excellence and team leadership. Your Future Employer - One of Indias leading life insurance companies known for its customer-centric approach, digital innovations, and strong bancassurance partnerships. Join a team committed to delivering service excellence and driving transformational change. Responsibilities - Lead end-to-end issuance & WIP management across new business operations. Drive operational efficiencies by clearing field WIP daily and achieving issuance SLAs (M0 92%, M2 94%). Facilitate regular governance calls with hub teams and distribution leaders. Deliver customized reports, dashboards , and presentations for internal stakeholders and CXO-level reviews. Ensure strict adherence to compliance guidelines (IRDAI) and update SOPs regularly. Execute strategic initiatives and lead at least one Green/Black Belt project annually. Identify process improvement opportunities through benchmarking and implement cross-functional solutions. Support and develop a team of 34 members, ensuring low attrition and high efficiency. Requirements - Graduate/Postgraduate in Management 10+ years of experience , with 5+ years in Banca operations/relationship management Strong understanding of bancassurance operations model Proficiency in data analytics, report automation, and MIS generation Excellent communication, stakeholder management, and presentation skills Familiarity with compliance protocols preferred Strong team leadership and customer-centric mindset What is in it for you - Opportunity to lead critical strategic initiatives within a growing operations team Exposure to CXO-level reporting and governance Work with cross-functional teams to transform fulfillment processes Contribute to the continuous improvement and process innovation roadmap Competitive compensation and fast-track leadership development opportunities Profile Keywords: Crescendo Global, Jobs in Gurgaon, Senior Manager Jobs, Insurance Operations Jobs, Bancassurance Jobs, Life Insurance Jobs, WIP Management Jobs, Compliance Reporting Jobs, Fulfillment Strategy Jobs, Team Leader Insurance Jobs, IRDAI Compliance Jobs, Reporting & Analytics Jobs, Issuance Operations Jobs, Green Belt Project Jobs, SOP Management Jobs.