Senior Manager

Job Title

Senior Manager Spare Parts Planning & Warehouse Operations

Department:

Role Overview

strategic and operational leadership

Key Responsibilities

A. Strategic Spare Parts Planning & Forecasting

• Own

  enterprise-level parts demand forecasting

  (monthly, quarterly, annual) using sales history, vehicle parc, warranty trends, and service consumption data.
• Define and govern

  inventory strategy

  (safety stock, service levels, lifecycle-based stocking norms).
• Partner with

  manufacturing, sourcing, and product teams

  to ensure parts readiness for new model and variant launches.
• Lead initiatives to

  reduce slow-moving, non-moving, excess, and obsolete (SLOB) inventory

  , including liquidation and lifecycle optimization strategies.
• Provide input for

  annual business planning (ABP)

  and parts budget forecasting.

B. Inventory & Supply Chain Governance

• Ensure

  95%+ fill rate

  for critical and fast-moving parts across the dealer and service network.
• Monitor and optimize

  inventory turns, stock coverage, ageing, and working capital deployment

  .
• Establish governance for

  reorder logic, exception management, and backorder resolution

  .
• Own

  parts master data accuracy, codification, and lifecycle controls

  within ERP/DMS platforms.

C. Warehouse & Distribution Leadership

• Provide end-to-end leadership for

  central warehouse operations and nationwide distribution

  .
• Drive

  warehouse design, layout optimization, binning strategy, and capacity planning

  in line with business growth.
• Institutionalize

  safety, 5S, SOP adherence, and audit mechanisms

  .
• Lead strategic partnerships with

  3PLs, transporters, and logistics service providers

  , including performance reviews and cost optimization.
• Sponsor initiatives for

  automation, mechanization, and digitization

  (WMS, barcoding, RFID, real-time visibility).

D. Dealer Fulfilment & Service Excellence

• Own

  dealer and service center parts fulfilment performance

  , including accuracy (>99%) and TAT.
• Collaborate with

  regional aftersales, service operations, and customer experience teams

  to address escalations and critical demand.
• Establish performance dashboards for

  dealer-wise fill rate, TAT, and satisfaction metrics

  .
• Oversee

  new dealer onboarding strategy

  , including initial stock norms and ramp-up support.

E. Leadership, Capability Building & Continuous Improvement

• Lead and mentor

  planning, inventory, warehouse, and logistics teams

  across functions and locations.
• Build succession pipelines and capability frameworks for key roles.
• Set and review

  functional KPIs

  , ensuring alignment with business objectives.
• Champion

  Lean, Kaizen, and Six Sigma–driven improvements

  to enhance productivity, accuracy, and cost efficiency.
• Drive cross-functional transformation projects with IT, finance, procurement, and quality teams.

Key Skills & Competencies

• Deep expertise in

  spare parts planning, inventory optimization, and warehouse operations at scale

• Strong understanding of

  automotive / EV aftermarket supply chains

• Advanced proficiency in

  ERP / DMS / WMS systems

  (SAP, Oracle, Zoho, or equivalent)
• Strong

  strategic, analytical, and financial acumen

  (working capital, cost-to-serve)
• Proven

  people leadership and stakeholder management

  capabilities
• Ability to lead

  large teams, vendors, and cross-functional programs

Qualifications & Experience

• Bachelor’s degree in

  Engineering, Supply Chain, Operations, or Commerce

• MBA / PGDM in

  Supply Chain or Operations

  preferred

• 10–15 years

  of experience in

  Spare Parts, Aftermarket SCM, or Warehousing

  (Auto OEM / EV preferred)
• Proven track record managing

  central warehouse operations and pan-India distribution networks

Key Performance Indicators (KPIs)

• Parts Fill Rate (Primary KPI)
• Inventory Turns & SLOB Reduction
• Order Fulfilment Accuracy & TAT
• Warehouse Productivity & Cost per Line
• Dealer Satisfaction Index (Parts)
• Budget Control & Working Capital Efficiency

Personal Attributes

• Strategic thinker with strong execution discipline
• High ownership, decisiveness, and results orientation
• Customer-first mindset with service excellence focus
• Strong communication, negotiation, and vendor management skills