Senior Manager - Enterprise IT

Emmes Group

8 - 12 years

20 - 25 Lacs

bengaluru

Posted:10 hours ago| Platform:

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Skills Required

computer science service management application support iso enterprise applications healthcare microsoft dynamics risk management jira auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead, mentor, and manage a team of Enterprise Application Analysts; conduct regular 1:1s, performance reviews, and provide coaching and development opportunities
Application Oversight: Oversee the administration, configuration, and support of enterprise applications (Dynamics 365, iCIMS, ADP, Data Lake, Vulnerability Management Dashboard, JIRA & other critical enterprise applications) ensure uptime, data integrity, and compliance Incident & Service Management: Manage and prioritize application support requests, ensuring timely resolution of incidents and adherence to SLAs
Vendor Management: Partner with external vendors and service providers for escalations, upgrades, licensing, and ongoing support
Process Improvement: Define, implement, and monitor best practices for application management, documentation, and governance
Project Delivery: Coordinate and manage application-related projects, upgrades, and enhancements in collaboration with IT, Security, and Business stakeholders
Stakeholder Engagement: Collaborate with Finance, HR, Security, and other business units to gather requirements, resolve issues, and ensure applications meet organizational needs
Compliance & Security: Ensure all applications follow organizational security standards, data privacy policies, and audit requirements Reporting & Metrics: Develop and maintain performance metrics, dashboards, and reports to monitor application health, team productivity, and service quality
Overview Senior Manager - Enterprise IT India Bengaluru (hybrid) Emmes Group: Building a better future for us all
Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients
Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers to the US government before expanding into public-private partnerships and commercial biopharma
Emmes has built industry leading capabilities in cell and gene therapy, vaccines and infectious diseases, ophthalmology, rare diseases, and neuroscience
We believe the work we do will have a direct impact on patients lives and act accordingly
We strive to build a collaborative culture at the intersection of being a performance and people driven company
We re looking for talented professionals eager to help advance clinical research as we work to embed innovation into the fabric of our company
If you share our motivations and passion in research, come join us! Primary Purpose Enterprise Applications & Support will lead a team of analysts responsible for the administration, support, and continuous improvement of enterprise business applications
This role will oversee systems including Microsoft Dynamics 365, iCIMS, ADP, Data Lake, Vulnerability Management Dashboard, and JIRA
The manager will ensure high availability, user satisfaction, and alignment of applications with business needs while driving best practices, governance, and operational efficiency Responsibilities Lead, mentor, and manage a team of Enterprise Application Analysts; conduct regular 1:1s, performance reviews, and provide coaching and development opportunities
Application Oversight: Oversee the administration, configuration, and support of enterprise applications (Dynamics 365, iCIMS, ADP, Data Lake, Vulnerability Management Dashboard, JIRA & other critical enterprise applications) ensure uptime, data integrity, and compliance Incident & Service Management: Manage and prioritize application support requests, ensuring timely resolution of incidents and adherence to SLAs
Vendor Management: Partner with external vendors and service providers for escalations, upgrades, licensing, and ongoing support
Process Improvement: Define, implement, and monitor best practices for application management, documentation, and governance
Project Delivery: Coordinate and manage application-related projects, upgrades, and enhancements in collaboration with IT, Security, and Business stakeholders
Stakeholder Engagement: Collaborate with Finance, HR, Security, and other business units to gather requirements, resolve issues, and ensure applications meet organizational needs
Compliance & Security: Ensure all applications follow organizational security standards, data privacy policies, and audit requirements Reporting & Metrics: Develop and maintain performance metrics, dashboards, and reports to monitor application health, team productivity, and service quality
Qualifications Bachelor s degree (BE/B
Tech) in Computer Science, Information Systems, or a related field required; Master s degree preferred
12+ years of progressive experience in IT Application Management, with at least 5 years in a leadership or managerial role overseeing enterprise applications
Proven experience in implementing, integrating, and managing enterprise applications (eg, Veeva Vault, Dynamics 365, ADP, iCIMS, SharePoint, HRIS, and other CRO/clinical research-related platforms)
Experience working in regulated industries (life sciences, healthcare, or CRO environment) strongly preferred
Demonstrated track record of leading cross-functional teams and managing enterprise-scale application portfolios supporting multiple business units
Hands-on experience with application governance, vendor management, and large-scale system upgrades or migrations
Strong leadership and people management skills with the ability to mentor and develop high-performing teams
Deep understanding of enterprise application lifecycle management, including implementation, integration, upgrades, and support
Expertise in aligning application strategy with business objectives, driving process improvements, and enabling digital transformation
Strong vendor and contract management skills, including negotiations, service-level management, and performance monitoring
Excellent project management skills with the ability to manage multiple priorities across geographies and business units
Solid knowledge of IT governance, security, compliance (ISO, FISMA, FedRAMP, GDPR), and risk management in enterprise applications
Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions
Excellent communication, stakeholder management, and collaboration skills, with the ability to influence at senior leadership levels
Ability to thrive in a fast-paced, global environment and effectively partner with diverse internal and external stakeholders
CONNECT WITH US! Follow us on Twitter - @EmmesCRO Find us on LinkedIn - Emmes #LI

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