It s not just about your career or job title It s about who you are and the impact you will make on the world. Because whether it s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
It s not just about your career or job title It s about who you are and the impact you will make on the world. Because whether it s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more!
Position Summary: The Sr. Manager Digital Workplace is responsible for overseeing the day-to-day operations, support, and strategic direction of our M365 environment, including Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and other M365 products and related services. The ideal candidate will have a strong technical background, proven leadership experience, and a passion for delivering secure, scalable, and user-friendly collaboration solutions.
Key Responsibilities
- Lead, mentor, and manage a team of M365 administrators and support staff.
- Oversee the administration, configuration, and support of all M365 services.
- Ensure high availability, performance, and security of the M365 environment.
- Develop and enforce governance, compliance, and security policies for M365 usage.
- Collaborate with cross-functional teams to support business needs and digital transformation initiatives.
- Manage escalations and provide expert-level troubleshooting for complex M365 issues.
- Drive automation and process improvements to enhance operational efficiency.
- Stay current with Microsoft roadmap updates and recommend adoption strategies.
- Manage vendor relationships and licensing for M365 products and services.
- Develop and maintain documentation, SOPs, and knowledge base articles.
- Report on service performance, usage metrics, and improvement opportunities.
Technical Competencies
Microsoft 365 Core Services :
- Deep expertise in Exchange Online, SharePoint Online, Microsoft Teams, OneDrive for Business, and Yammer.
- Strong understanding of Microsoft 365 Groups, Planner, Forms, and Loop components.
Security & Compliance :
- Proficient in configuring and managing Microsoft Purview (Data Loss Prevention, eDiscovery, Information Protection, Insider Risk Management).
- Experience with Microsoft Defender for Office 365, Safe Links, Safe Attachments, and Threat Management.
- Familiarity with Conditional Access Policies, Multi-Factor Authentication (MFA), and Identity Protection in Azure AD.
Automation & Scripting :
- Advanced proficiency in PowerShell for M365 automation, reporting, and bulk administration tasks.
- Experience with Power Automate and Power Apps for workflow automation and custom app development.
Monitoring & Reporting :
- Familiarity with Microsoft 365 Admin Center, Service Health Dashboard, and Message Center.
- Ability to create and interpret reports using Power BI, Microsoft Graph API, and Audit Logs.
Hybrid Environments :
- Experience managing hybrid Exchange environments and Active Directory synchronization using Azure AD Connect.
- Understanding of hybrid identity models, SSO, and federation services (ADFS).
Licensing & Tenant Management :
- Strong understanding of M365 licensing models, tenant-level configurations, and service plan management.
- Experience with multi-geo and multi-tenant environments is a plus.
Change Management & Governance :
- Experience implementing governance frameworks for Teams, SharePoint, and OneDrive.
- Familiarity with Change Advisory Boards (CAB) and release management for M365 updates.
Team Leadership and Vendor Management
- Lead and mentor a team of M365 administrators, Endpoint management professionals, architects, and support staff, fostering a high-performing and collaborative environment.
- Manage relationships with Microsoft and other technology partners, staying informed about new features, licensing updates, and best practices.
- Ensure the organization maximizes its investment in M365 through cost optimization and effective license management.
- Manage relationships with vendors and technology partners to stay updated on advancements, negotiate contracts, and optimize costs.
Adoption and Change Management
- Promote user adoption of M365 tools by developing training programs, self-service resources, and best practices.
- Foster a culture of collaboration and innovation by advocating for new M365 features and services.
- Measure and report on adoption metrics to demonstrate ROI and value delivery.
- Develop and execute the organization s M365 services strategy, ensuring alignment with business goals and IT objectives.
- Act as a thought leader in the adoption of M365 capabilities, identifying opportunities to enhance business productivity and collaboration.
- Partner with business stakeholders to understand requirements and drive solutions leveraging M365 services.
Service Delivery and Operations
- Lead the delivery of M365 services to ensure seamless operations, optimal configurations, and adherence to SLAs.
- Drive automation and efficiency improvements within M365 services through scripting, PowerShell, or the Power Platform.
- Manage incident resolution, change management, and service requests related to the M365 portfolio.
- Focus on delivering a seamless, user-centric experience for endpoint management services, enabling productivity and minimizing disruptions.
- Drive the adoption of self-service capabilities, knowledge bases, and training resources for end users.
Security, Governance and Compliance
- Establish governance frameworks to ensure proper use of M365 tools and compliance with organizational policies, industry standards, and regulatory requirements.
- Collaborate with cybersecurity teams to implement security best practices, including access controls, data loss prevention, and threat management within the M365 ecosystem.
- Develop and maintain endpoint-related disaster recovery and business continuity plans.
Innovation and Continuous Improvement
- Stay current on advancements in the Microsoft ecosystem and identify opportunities to innovate and evolve the organization s use of M365.
- Drive integration of M365 services with other business applications and platforms to streamline workflows and enhance productivity.
- Integrate endpoint management platforms with other IT systems to improve efficiency and deliver a cohesive IT ecosystem.
Qualifications
Education and Experience
- Bachelor s degree in Information Technology, Computer Science, or a related field (Master s degree preferred).
- 10+ years of experience in IT service delivery, with at least 5 years managing M365 teams and Services.
- Strong expertise in the M365 suite, including Exchange Online, Teams, SharePoint, OneDrive, and Power Platform
Skills and Competencies
- Proven track record of delivering enterprise-wide M365 solutions that drive business outcomes.
- Deep understanding of M365 architecture, licensing models, and security capabilities.
- Strong leadership skills, with experience managing and mentoring cross-functional teams.
- Excellent communication and stakeholder management skills, with the ability to translate technical concepts into business value.
- Experience with project management methodologies (e.g., Agile, Waterfall) and tools.
Key Performance Indicators (KPIs)
M365 adoption rates and user satisfaction scores.
Service availability and incident resolution times.
Cost optimization and license utilization.
Compliance with security and governance policies.
The Sr. Manager Digital Workplace plays a pivotal role in empowering organizational success through the innovative use of Microsoft 365 products, driving efficiency, and enabling collaboration at scale and ensuring the organization s endpoints are secure, reliable, and optimized for productivity, enabling a modern and efficient workforce
Our Commitment to Embrace Diversity:
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
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Who are we?
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com
Our Commitment to Embrace Diversity:
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
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