Senior Manager - Digital Product Management

We are looking for an experienced Data management specialist with strong data discovery skills, background in data management frameworks, and an understanding of policy and compliance as applied to data and data systems. A qualified individual for this role must be able to communicate effectively with stakeholders across the organization to understand business processes and usage of data. They will be expected to interpret internal American Express data policies and applicable regulations to establish programs for compliance. This individual should be a curious self-starter who seeks to understand Sales domain data and CRM data management tools and draw appropriate conclusions in executing the plan. We are looking for someone who is deeply inquisitive, enjoys creative problem solving, pays attention to details, and has an entrepreneurial mindset and a maniacal focus on driving results.

Responsibilities:

• Collaborate with product managers, product owners, data owners and stewards to document current state against data risk types.

• Deliver an assessment of current state status and gaps to senior leadership.

• Partner with Enterprise teams, peers and leaders to develop a multi-year plan to address gaps and bring to life an ongoing management process for data risk.

• Contribute to benefits and measurement definitions for the uplift and ongoing management programs.

• Enabling analytics-driven decision making to evolve products and usage and own the metrics.

• Develops appropriate tracking and reporting to track product performance post-launch in order to evaluate future investment;

• Partner with cross functional teams to ensure training and readiness is in place prior to launch;

• Identifying opportunities and providing input on product vision, strategy, roadmap, and features for the Salesforce.com platform;

• Translates product roadmap features into well-defined product requirements/user stories and acceptance test criteria;

• Prioritizes and maintains the sprint backlog for his or her products, balancing the requirements of customers and stakeholders;

• Coordinates communication, escalates and facilitates resolution of risks, issues, and changes tied to the Product Backlog; and

• Establishing the product s goals and reviewing success metrics to achieve success.

Qualifications:

A successful candidate will have:

• 5+ years of direct work experience in Data management

• Experience working with business capability models and data architecture artifacts

• Experience understanding, interpreting and assessing adherence to policies and regulations

• Experience implementing solutions for data privacy, collection, access and retention policies including tools like Salesforce privacy center, Data loader.

• Experience working across teams and business units for analysis, recommendations and execution

• Ability to work in white space to design and bring to life solutions for solving complex challenges.

• Outstanding relationship and influencing skills to collaborate with internal and external partners.

• Flexibility and a positive attitude, even when faced with challenges

• Prior experience with Salesforce CRM products and capabilities is a strong plus

• Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment