Senior Manager Delivery Quality and Consistency

As a Senior Manager Delivery Quality and Consistency at HSBC, you will be responsible for leading the Delivery Quality and Consistency team within the Deputy Group COO business unit. Your main focus will be on developing, implementing, and maintaining the QA framework for operational resilience to ensure consistency and effectiveness across the bank. Your key responsibilities will include conducting global periodic reviews of operational resilience processes, policies, and practices, documenting outcomes, and agreeing on specific actions with key stakeholders. You will work on tracking remediation of QA gaps, identifying opportunities to uplift standards for consistency, and performing QA reviews on operational resilience testing. To excel in this role, you should have strong project management skills, the ability to map and document business processes, and a high-level understanding of operational resilience regulatory requirements. Your communication and stakeholder management skills will be crucial in collaborating with multi-disciplinary teams and implementing effective solutions. As a self-starter with a proactive continuous improvement mindset, you will focus on identifying process improvement opportunities and driving enhancements to prevent reoccurrence in the future. Attention to detail, problem-solving abilities, and the capacity to work across organization boundaries will be essential in achieving resilience outcomes. Join HSBC to make a real impression and contribute to the growth and prosperity of businesses and economies worldwide. Your work will play a vital role in helping people fulfill their hopes and realize their ambitions.,