Senior Manager, Connected Channel Tech Lead

Role Overview

We are currently looking for a Technical Product Lead, to join our Team. Reporting hierarchically to Connected Channel Product Owner, you will be responsible for the delivery of business system solutions and processes that are based on blockchain technology in our program. This digital innovation program is designing, developing, and implementing blockchain based solutions across all business units in the company at a global level. The program is actively seeking partnerships with stakeholders in our business, both internal and external, to develop and implement pharma industry standard solutions.

What will you do in this role

• Collaborate with clients and stakeholders to gather and document business requirements, ensuring a clear understanding of their needs.
• Configure Sales & Distribution or Finance SAP modules based on business requirements and best practices.
• Develop test plans, execute testing scenarios, and validate solutions to ensure they meet business and functional requirements.
• Provide training to end-users and create user manuals or documentation to facilitate knowledge transfer.
• Identify and resolve functional issues, providing ongoing support to users and troubleshooting as necessary.
• Work closely with technical teams, including ABAP developers and system architects, to ensure seamless integration and functionality of SAP solutions.
• Stay current with SAP best practices and emerging trends, making recommendations for enhancements and optimizations.
• Define, monitor, and manage Service level Agreements (SLAs) to align with business objectives.

What Should you have:

• Bachelor s degree in information technology, or a related field.
• Minimum of 5-7 years of experience in SAP Functions with expertise in relevant SAP module/s.
• Strong understanding of business processes and the ability to translate them into SAP solutions.
• Expertise in managing Service Level Agreements.
• Excellent problem-solving skills and attention to detail.
• Experience with SAP implementation projects, including requirements gathering, configuration, testing, and user training.
• Relevant SAP certification(s) is a plus.
• Excellent project management skills with a track record of delivering projects on time and within budget.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders.