Senior Manager - Client Services (ad agency experience is a must)

Magnon Group is hiring an experienced Senior Client Servicing professional to join our dynamic team. If you have a proven track record of managing and nurturing relationships with B2B SaaS clients and driving client success from the agency side, this role is for you.

Key Responsibilities:

• Act as the primary point of contact for clients, ensuring seamless communication and coordination.
• Develop and implement strategic plans to meet client objectives while delivering exceptional service.
• Collaborate with internal teams (creative, tech, content) to execute client deliverables on time and within budget.
• Build long-term client relationships by understanding their business goals and offering value-added solutions.
• Monitor project progress, client satisfaction, and identify opportunities for upselling or cross-selling agency services.
• Prepare and deliver regular performance reports to clients, providing insights and actionable recommendations.
• Stay updated on industry trends and client-specific market developments to offer proactive advice.

Requirements:

• 9 -12 years of experience in client servicing/account management within the advertising, digital marketing, or agency sector.
• Strong understanding of their markets, and the challenges clients face.
• Exceptional communication, negotiation, and interpersonal skills.
• Proven ability to manage multiple accounts and meet tight deadlines in a fast-paced environment.
• A strategic mindset with the ability to think creatively and problem-solve effectively.
• Bachelor's degree in Marketing, Business Administration, or a related field (MBA preferred).

Work location: Noida

You get to work in a fast-paced environment & collaborative team.

Please share your profile and portfolio at aanchal.mittal@magnongroup.com

Note: The brief above is for reference purposes only and to get a basic understanding of the role.

Magnon Group:

Magnon is among the largest advertising, digital, and marketing-performance agency-groups in India. A part of the Fortune 200 global media corporation - Omnicom Group (NYSE: OMC), Magnon employs over 400 professionals across its offices in Delhi, Mumbai, and Bangalore. With three award-winning agencies, namely magnon designory, magnon eg+, and magnon sancus, the Group offers three-sixty-degree marketing solutions including advertising, digital, social, creative production, media, localization, linguistics, and marketing solutions’ outsourcing labs, for top global and Indian clients. Magnon works with some of the biggest brands in the world, across five continents, including several Global 500 companies.

Magnon Group is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, or any other basis as protected by applicable law.