Senior Manager- Business Process Re-engineering

Role Value Proposition

As part of global Process and Service Excellence team, execute business process re-engineering projects in Operations/ Corporate Functions domain. Create an impact for the business by

enhancing customer centricity, improving efficiency and effectiveness, and optimizing cost within Operations

Key Responsibilities

As part of global transformation team:

Own multiple workstreams of business process re-engineering projects - Independently drive discussions with process owners, problem solving meeting with senior operations leaders.

Conduct current state assessment and design target operating model.

Identify pain-points/ improvement opportunities in the processes and assess their impact on the business.

Design solutions corresponding to the pain-points/ challenges and prioritize them as by conducting cost benefit analysis.

Create business cases supporting the solutions designed for the challenges.

Create final deliverables for the stakeholders using PowerPoint, Word, Excel

As part of GSS Transformation Practices

Contribute to practice building activities conduct knowledge sharing sessions.

Coach junior members of the team

Education, Technical Skills & Other Critical Requirement

Education Graduation from a tier 1-2 institute, preferably MBA

Experience (In Years)

8 - 10 years of total work experience with at least 2-4 years of experience in insurance industry/ consulting firms

Minimum 2 years of experience in innovation, strategy & operations, transformational roles

Experience of leading junior consultants

Experience in Digital transformation in Insurance domain to be of added advantage.

Technical Skills

Life Insurance domain knowledge

MS Office (MS Word, MS PowerPoint, MS Excel, Visio)

Other Critical Requirements Like Voice/Non-Voice for Insurance Ops

Ability to develop presentations that are clear and impactful.

Strong analytical and critical thinking skills.

Excellent people skills and ability to work effectively within a team.

Critical eye to identify areas for improvement in the business.

Team player with ability to create and deliver high-impact communications to stakeholders (written and oral)

Ability to facilitate workshops, discussions among multiple stakeholders and obtain alignment on alignment on agenda items.

Initiative-taking, initiative-taking, ability to work independently with minimal guidance.

Ability to adapt approach to diverse cultures, communication styles, and working styles