Service Delivery Lead- Business Process Re-Engineering

Role Value Proposition

As part of global Business Process Re-engineering (BPR) team, execute business process re-engineering projects in Corporate Functions / Operations domain. Create an impact for the business by

enhancing customer centricity, improving efficiency and effectiveness, and optimizing cost within Operations

Key Responsibilities

As part of global BPR team:

- Own multiple workstreams of business process re-engineering projects in finance domain- Independently drive discussions with process owners, problem solving meeting with senior operations

leaders.

- Conduct current state assessment and design target operating model.

- Identify pain-points/ improvement opportunities in the processes and assess their impact on the business.

- Design solutions corresponding to the pain-points/ challenges and prioritize them as by conducting cost benefit analysis.

- Create business cases supporting the solutions designed for the challenges.

- Create final deliverables for the stakeholders using PowerPoint, Word, Excel

As part of MGCC Transformation Practices

- Contribute to practice building activities conduct knowledge sharing sessions.

- Coach junior members of the team

Education, Technical Skills & Other Critical Requirement

Education Graduation from a tier 1-2 institute, preferably MBA

Experience (In Years)

- 10 - 12 years of total work experience with at least 2-4 years of experience in insurance industry/ consulting firms

- Minimum 2 years of experience in innovation, strategy & operations, transformational roles

- Experience of leading junior consultants

- Experience in Digital transformation in Insurance domain to be of added advantage

Technical Skills

- Life Insurance domain knowledge

- MS Office (MS Word, MS PowerPoint, MS Excel, Visio)

Other Critical Requirements Like Voice/

Non-Voice for Insurance Ops

- Ability to develop presentations that are clear and impactful.

- Strong analytical and critical thinking skills.

- Excellent people skills and ability to work effectively within a team.

- Critical eye to identify areas for improvement in the business.

- Team player with ability to create and deliver high-impact communications to stakeholders (written and oral)

- Ability to facilitate workshops, discussions among multiple stakeholders and obtain alignment on alignment on agenda items.

- Initiative-taking, initiative-taking, ability to work independently with minimal guidance.

- Ability to adapt approach to diverse cultures, communication styles, and working styles