Senior Managed Services Consultant

Sprinklr

4 - 9 years

14 - 19 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

relationship management data analysis managed services analytical social media account management microsoft digital marketing operations crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Value Delivery Retention: Ensure customers realize the full value of Sprinklr, leading to retention and expansion.
Product Adoption: Promote usage of new features and use cases across teams, markets, and business units.
Relationship Management: Build and nurture trusted relationships with clients, agencies, and key stakeholders.
Strategic Advisory: Understand client challenges and align Sprinklr solutions to deliver measurable business outcomes.
Solution Design: Translate customer requirements into tailored platform configurations and workflows.
Platform Optimization: Identify gaps and opportunities to enhance platform usage and performance.
Training Enablement: Provide ongoing training and support to ensure clients are we'll-versed in Sprinklr capabilities.
Data-Driven Insights: Analyse usage data to drive upsell/cross-sell opportunities and improve operational efficiency.
Product Feedback: Collaborate with product and engineering teams to address client needs and improve offerings.

Qualifications

4+ years in account management at a brand, agency, or tech company.
Experience with SaaS platforms, CRM, web technologies, and digital marketing.
Strong product acumen and ability to evangelize new features
Analytical mindset with strong problem-solving skills.
Ability to manage multiple projects under tight deadlines.
Passion for solving client challenges and driving business impact.
Familiarity with social media platforms and management tools.
Experience in data analysis and visualization tools.
Industry-specific knowledge across verticals is preferred.

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