Senior Loan Servicing Representative

Wells Fargo

4 - 9 years

7 - 17 Lacs

bengaluru

Posted:12 hours ago| Platform:

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Skills Required

loan servicing customer relationship loan origination customer service customer support investment banking mortgage underwriting mortgage underwriting us mortgage loan operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

About this role:

Wells Fargo is seeking a Senior Loan Servicing Representative.

In this role, you will:

Support performance of less experienced Loan Servicing staff and overall effectiveness of team
Provide lending support service in operations, documentation, and customer service to Credit teams
Provide feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area
Perform administrative, transactional, operational, or customer support tasks
Resolve complex client problems and inquiries
Analyze issues, business requirements, standards, procedures, and call trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations
Provide subject matter expertise and interpretation of procedures to less experienced staff
Use independent judgment to review and file claims while ensuring compliance with all federal, state, client and company policies, procedures, and regulations
Interact with immediate Loan Servicing team, functional area, and internal peers outside work group on loan related servicing activities, as well as internal or external customers
Participate in regional or team meetings, and provide guidance and training to less experienced individuals

Required Qualifications:

4+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

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