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Microstrategy
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Senior IT Support Engineer

Senior IT Support Engineer

Microstrategy

8 - 13 years

25 - 35 Lacs

chennai

Posted:None| Platform:

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Skills Required

ticketing service level microsoft certified professional it support active directory technical staff asset management troubleshooting auditing android

Work Mode

Work from Office

Job Type

Full Time

Job Description

Location: Chennai (On-site, 5 Days/Week)
Working Hours: 12:30 PM 9:30 PM IST
Collaboration: Work with Global Teams
Experience: 8+ Years

Role Overview

We are seeking a Senior IT Support Engineer to provide advanced desktop, infrastructure, and help desk support to technical and non-technical employees, executive management, and during corporate events (on-site and off-site). This role requires expert troubleshooting skills, enterprise IT knowledge, and the ability to work independently while guiding junior team members.

Key Responsibilities

Deploy, configure, and maintain Windows and Apple systems, enterprise software, and IT equipment.
Lead troubleshooting and resolution for complex hardware, software, equipment, and mobile device issues via ticketing systems.
Perform upgrades, repairs, imaging, configuration, installation, and maintenance for PCs, Macs, operating systems, servers, drivers, and peripherals.
Procure, configure, and support Apple iOS and Android devices.
Maintain and audit asset management records, track office moves, and coordinate computing asset deliveries.
Mentor junior IT support staff and act as an escalation point for critical incidents.
Report on service metrics and ensure compliance with service-level agreements (SLAs).

Qualifications & Skills

8+ years of experience in IT hardware/software support or equivalent education and training.
Strong expertise with Microsoft OS (Windows Server 2012, Windows 10), Office 365, Active Directory, and desktop applications.
Exceptional troubleshooting and problem-solving skills for complex technical issues.
Excellent interpersonal and communication skills for working with both technical and non-technical staff.
Strong organizational skills with the ability to prioritize multiple competing requests.
Certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) are highly desirable.

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Senior IT Support Engineer